Technical Support Engineer Tier 1 - Europe

Action1; Polska; Remoto; PLN 42.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote-first culture

Flexible hours

Career advancement

Professional growth

Resumo da vaga

Action1 seeks a Technical Support Engineer Tier I to deliver exceptional customer support for our cloud-native patching platform. You will handle incoming inquiries, troubleshoot across Windows, Mac, and Linux, and coordinate with engineering to resolve issues.

You’ll contribute to knowledge bases, participate in product feedback loops, and help refine support processes in a remote-first environment that values flexibility and professional growth.

Qualificações

• Expertise in Microsoft Windows operating systems and patching processes.
• Strong PowerShell scripting ability and comprehension of basic scripts.
• Experience troubleshooting software issues across diverse environments.
• Excellent written and spoken English (C1-C2) and customer communication skills.
• Familiarity with software deployment and configuration using install switches.
• Knowledge of Windows Registry reading/writing and backups.
• Proven track record in technical support or customer service roles.

Responsabilidades

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with engineering to address complex technical challenges.
• Work with product team to incorporate customer feedback into improvements.
• Build and maintain an internal knowledge base with guides and solutions.
• Refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate problems to the right teams.
• Participate in customer meetings to troubleshoot and resolve issues directly.

Conhecimentos

Windows OS

PowerShell

Mac OS / Linux

Software deployment

Registry edits

Customer support

English proficiency (C1-C2)

Troubleshooting

Patch management

Log analysis

Windows Server

Group Policy

Spanish/French

Descrição da vaga

Who we are

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes - it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.

The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion dollar industry-leading cybersecurity company.

Introduction

We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.

What you’ll do

• Provide timely, efficient technical support with prompt responses to customer inquiries
• Troubleshoot and resolve customer issues via phone and other communication channels
• Follow up with customers post-troubleshooting to ensure full product functionality
• Collaborate with the engineering team to address complex technical challenges
• Work closely with the product team, incorporating customer feedback into product improvements
• Build and maintain an internal knowledge base with useful guides and solutions
• Continuously refine and enhance the customer support process for better efficiency
• Reproduce customer-reported issues and elevate reported problems to the appropriate teams
• Participate in customer meetings when needed to troubleshoot and resolve issues directly

Requirements

• Have strong expertise in Microsoft Windows operating systems
• Ability to identify and troubleshoot failed patch installations
• Be familiar with PowerShell scripting and able to understand basic scripts
• Proficiency in Mac OS and/or Linux platforms
• Demonstrate knowledge of software deployment and configuration using install switches
• Be skilled in reading, writing, modifying, and backing up the Windows registry
• Have previous experience in technical support or customer service roles
• Possess excellent problem-solving and communication skills, working effectively with customers and internal teams
• Have solid experience troubleshooting software issues across various environments
• Advanced English proficiency (C1-C2 level) is required

Would be a plus

• Experience with patch management solutions
• Ability to analyze and interpret logs and event data
• Knowledge of Windows Group Policy configuration and management
• Familiarity with Windows servers and server management
• A basic understanding of the Windows Security model and related protocols
• Additional languages would be a plus, particularly Spanish and French

What we offer

• Engaging challenges and opportunities to solve real-world problems
• Continuous professional growth and learning with cutting-edge technologies
• A stable income, flexible working hours, and opportunities for advancement
• A supportive and collaborative team of skilled professionals
• A remote-first culture, offering flexibility and work-life balance

Join Action1 and be a driving force behind our success!