Remote Engagement Manager: Customer Success & Strategy

Akamai Technologies GmbH; Kraków; Hybrid; PLN 111,600 - 167,400; Full time

Benefits offered by this job

Flexibility in work location

Health and well-being support

Financial benefits

Job summary

Akamai Technologies GmbH is seeking an Engagement Manager in Kraków, Poland, to enhance customer experiences and deliver tailored solutions. You will be the customers' strategic advisor, ensuring their satisfaction and growth through Akamai's innovative technologies and services.

Ideal candidates should possess strong customer advocacy skills, experience in IT, and excellent communication abilities. Akamai values flexibility in working arrangements, allowing employees to work in ways that best suit their needs.

Qualifications

• Experience in a customer-facing role within the Information Technology industry.
• Understanding of internet network technologies and application security.
• Experience in Program or Project management in technical teams.

Responsibilities

• Be the strategist and technical advisor to Akamai's premium customers.
• Maximize customer satisfaction and retention based on their needs.
• Lead account team to ensure customer success.

Skills

Customer advocacy

Technical solutions delivery

Communication skills

Collaboration

Problem-solving

Job description

Akamai Technologies GmbH is seeking an Engagement Manager in Kraków, Poland, to enhance customer experiences and deliver tailored solutions. You will be the customers' strategic advisor, ensuring their satisfaction and growth through Akamai's innovative technologies and services.

Ideal candidates should possess strong customer advocacy skills, experience in IT, and excellent communication abilities. Akamai values flexibility in working arrangements, allowing employees to work in ways that best suit their needs.