Remote Engagement Manager - Customer Success & Strategy

Akamai Technologies GmbH; Kraków; On-site; PLN 254,885 - 339,847; Full time

Benefits offered by this job

Flexible work options

Health and wellness support

Financial benefits

Job summary

Akamai Technologies GmbH is seeking an Engagement Manager to enhance customer relationships and deliver tailored technical solutions. The successful candidate will manage customer engagement, ensuring satisfaction and growth throughout the customer life cycle.

Key responsibilities include acting as a technical advisor, collaborating with sales, and responding to customer needs. Ideal candidates will possess strong skills in project management and customer service within the IT sector. Akamai offers a flexible work environment and comprehensive benefits.

Qualifications

• Experience in a customer-facing role within the Information Technology industry.
• Strong understanding of internet network technologies and web security.
• Ability to collaborate and solve problems in a fast-changing environment.

Responsibilities

• Maximize customer satisfaction, retention, and growth.
• Be the central point of contact for the customer.
• Respond to escalations and improve operational practices.

Skills

Customer relationship management

Technical solution delivery

Project management

Web security

Internet network technologies

Job description

Akamai Technologies GmbH is seeking an Engagement Manager to enhance customer relationships and deliver tailored technical solutions. The successful candidate will manage customer engagement, ensuring satisfaction and growth throughout the customer life cycle.

Key responsibilities include acting as a technical advisor, collaborating with sales, and responding to customer needs. Ideal candidates will possess strong skills in project management and customer service within the IT sector. Akamai offers a flexible work environment and comprehensive benefits.