A cybersecurity firm is seeking a Middle Security Operations Researcher to provide real-time technical support and analyze traffic patterns for enterprise clients. Ideal candidates will have over 2 years of experience in data analysis, strong SQL skills, and a solid understanding of web technologies. This remote, full-time role involves collaboration with global customers to mitigate online threats and deliver high-quality customer service while working in a shift-based schedule.
Qualifications
2+ years of experience with data analysis, including working with logs and dashboards.
Strong SQL skills for data extraction and analysis.
Technical understanding of web technologies and client-server architecture.
Responsibilities
Provide technical support to customers in real time.
Analyze logs, graphs, and dashboards.
Manage customer cases and internal tickets.
Skills
Data analysis
SQL skills
Troubleshooting
Customer support
Tools
Kibana/OpenSearch
Jira Service Management
BigQuery/Snowflake
Job description
A cybersecurity firm is seeking a Middle Security Operations Researcher to provide real-time technical support and analyze traffic patterns for enterprise clients. Ideal candidates will have over 2 years of experience in data analysis, strong SQL skills, and a solid understanding of web technologies. This remote, full-time role involves collaboration with global customers to mitigate online threats and deliver high-quality customer service while working in a shift-based schedule.