Remote Customer Support Consultant (Inbound/Outbound)

Iddink Group; Województwo pomorskie; Hybrid; PLN 50,000 - 65,000; Full time

Job summary

Sanoma Learning is seeking a dedicated Contact Center Consultant to join our remote-friendly team in Poland. You will handle inbound and outbound customer interactions, provide information on orders, products, campaigns, and assist with issues, returns, and data accuracy.

As part of Sanoma Learning, you’ll support teachers and students across Europe, contributing to high-quality service and a positive learning experience while maintaining professional standards and guidelines.

Responsibilities

• Inbound and outbound customer interactions
• Provide information on orders, products and campaigns
• Assist with problem resolution, returns, and data accuracy

Job description

Sanoma Learning is seeking a dedicated Contact Center Consultant to join our remote-friendly team in Poland. You will handle inbound and outbound customer interactions, provide information on orders, products, campaigns, and assist with issues, returns, and data accuracy.

As part of Sanoma Learning, you’ll support teachers and students across Europe, contributing to high-quality service and a positive learning experience while maintaining professional standards and guidelines.