Remote Credit Control Assistant

Sterling; Kraków; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Medicover healthcare

Medicover sport benefit systems

Social Fund

Multicafeteria system

Work from home allowance

Job summary

Sterling is seeking a motivated Credit Control Assistant in Kraków, Poland. You will manage aged debtors, resolve payment disputes, and maintain positive client relationships to support the company’s financial health.

The role emphasizes proactive communication, accurate record-keeping, and collaboration with internal teams. English proficiency is essential; ERP/CRM exposure is desirable for this position.

Qualifications

• English language proficiency at C1+.
• Strong interpersonal and communication skills.
• Attention to detail with a methodical approach.
• Proficiency in Microsoft Office Suite; experience with ERP or CRM systems desirable.
• Ability to work independently and in a team.

Responsibilities

• Monitor and manage aged debtors and ensure timely collection of payments.
• Resolve payment disputes and customer complaints efficiently.
• Communicate with clients by phone, email, and written correspondence to follow up on overdue accounts.
• Maintain accurate records of all credit control activities.
• Collaborate with internal teams to address queries and escalate unresolved issues.
• Assist in preparing regular reports on debt recovery and account status for management.

Skills

English C1+

Interpersonal skills

Attention to detail

SVG/CRM communication

Tools

MS Office

ERP SAP

ERP Oracle

CRM systems

Job description

Sterling is seeking a motivated Credit Control Assistant in Kraków, Poland. You will manage aged debtors, resolve payment disputes, and maintain positive client relationships to support the company’s financial health.

The role emphasizes proactive communication, accurate record-keeping, and collaboration with internal teams. English proficiency is essential; ERP/CRM exposure is desirable for this position.