Remote CPaaS Product & Support Lead

Signalmash DBA Mash Technologies Corporation; Poland; Hybrid; PLN 210,792 - 295,109; Full time

Job summary

A leading technology firm is seeking a CPaaS Support & Product Manager in Poland to own the product experience and ensure maximum value from the CPaaS platform. Responsibilities include product ownership, customer education, documentation, and support operations, requiring 2-4 years of product management experience along with familiarity with APIs and strong communication skills. This hybrid role allows for significant impact, blending technical problem-solving and customer focus.

Qualifications

• 2-4 years of experience in product management, SaaS or CPaaS preferred.
• Strong understanding of APIs and developer-facing products.
• Experience with L1/L2 support workflows and ticketing systems.

Responsibilities

• Own product experience end-to-end for Signalmash products.
• Define and drive product roadmap with leadership.
• Build and maintain customer education resources.

Skills

Product management

API familiarity

Technical documentation

Customer support

Communication skills

AI chatbot management

Education

2–4 years of product management experience

Tools

Zendesk

Intercom

Freshdesk

Job description

A leading technology firm is seeking a CPaaS Support & Product Manager in Poland to own the product experience and ensure maximum value from the CPaaS platform. Responsibilities include product ownership, customer education, documentation, and support operations, requiring 2-4 years of product management experience along with familiarity with APIs and strong communication skills. This hybrid role allows for significant impact, blending technical problem-solving and customer focus.