Remote C# Application Support Analyst

Worldline; Polska; Remoto; PLN 336.000 - 439.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Private medical insurance

On-call allowance

Flexible benefits

Descrizione del lavoro

Magellan is a leading international Management and Technology Consulting Group supporting transformation journeys for clients in various industries. We are seeking a 3rd Level Technical Support Analyst to join our Transport and Mobility unit, working with on-shore and off-shore teams to support critical UK Rail systems.

The role requires strong Microsoft C# expertise and offers remote work within Mainland UK with occasional travel to customer sites or Magellan offices.

Competenze

• Experience of 5+ years in technical support, technical analyst, or software engineering roles.

Mansioni

• Investigate and resolve incidents escalated from 1st/2nd level support or monitoring.
• Perform fault analysis and root-cause investigations on production and pre-production systems.
• Create Change Implementation Plans and participate in Change Advisory Board meetings.
• Develop fixes for critical system issues and document solutions.
• Provide technical guidance and mentoring to junior team members.
• Develop and deploy fixes in C# applications and maintain code quality.
• Attend client meetings to discuss requirements for new releases.
• Contribute to continuous improvement of support processes.

Conoscenze

Fault investigation

Debugging complex systems

C# production experience

SQL knowledge

Problem solving

Team collaboration

Documentation

On-call support

Code reviews

Adaptability

Formazione

MCSD/MCSA or similar Microsoft certifications

Strumenti

Visual Studio

IBM MQ / MSMQ

Cloud platforms (AWS/Azure/Google Cloud)

ServiceNOW

JIRA/Confluence

PowerShell

Linux shell scripting

CI/CD pipelines

Descrizione del lavoro

Magellan is a leading international Management and Technology Consulting Group supporting transformation journeys for clients in various industries. We are seeking a 3rd Level Technical Support Analyst to join our Transport and Mobility unit, working with on-shore and off-shore teams to support critical UK Rail systems.

The role requires strong Microsoft C# expertise and offers remote work within Mainland UK with occasional travel to customer sites or Magellan offices.