Application Support Technical Analyst

Worldline

Polska

Remote

PLN 336,000 - 439,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

25 days annual leave

Private medical insurance

On-call allowance

Flexible benefits

Job summary

Magellan is a leading international Management and Technology Consulting Group supporting transformation journeys for clients in various industries. We are seeking a 3rd Level Technical Support Analyst to join our Transport and Mobility unit, working with on-shore and off-shore teams to support critical UK Rail systems.

The role requires strong Microsoft C# expertise and offers remote work within Mainland UK with occasional travel to customer sites or Magellan offices.

Qualifications

Experience of 5+ years in technical support, technical analyst, or software engineering roles.

Responsibilities

Investigate and resolve incidents escalated from 1st/2nd level support or monitoring.
Perform fault analysis and root-cause investigations on production and pre-production systems.
Create Change Implementation Plans and participate in Change Advisory Board meetings.
Develop fixes for critical system issues and document solutions.
Provide technical guidance and mentoring to junior team members.
Develop and deploy fixes in C# applications and maintain code quality.
Attend client meetings to discuss requirements for new releases.
Contribute to continuous improvement of support processes.

Skills

Fault investigation

Debugging complex systems

C# production experience

SQL knowledge

Problem solving

Team collaboration

Documentation

On-call support

Code reviews

Adaptability

Education

MCSD/MCSA or similar Microsoft certifications

Tools

Visual Studio

IBM MQ / MSMQ

Cloud platforms (AWS/Azure/Google Cloud)

ServiceNOW

JIRA/Confluence

PowerShell

Linux shell scripting

CI/CD pipelines

Job description

Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine businessexpertiseand technological excellence to support companies and public organizations throughout their transformation journeys.

VISION IN ACTION

In an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining businessexpertise, technological mastery, and execution capabilities.

Joining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition:address our clients' challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.

What will your future missions look like?

By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.

What Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!

The opportunity

Join our Transport and Mobility Settlement and Specialist Services Business Unit as a 3rd Level Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Microsoft C# expertise and offers the opportunity to utilise your advanced problem-solving and development skills.

This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in North West England and also be available for occasional visits to customer sites or Magellan sites as required. Please note that in the initial post-joining period there will be a requirement to regularly travel to meet colleagues at another Magellan site to transition knowledge for a service for which you will then become the technical lead. It is anticipated that this transition will take between 3 and 6 months to complete.

The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work (all delivered remotely).

Day-to-day responsibilities

Technical Support & Problem Resolution

Investigate and resolve complex Incidents escalated from 1st/2nd level support teams or triggered by automated monitoring
Perform detailed fault analysis and root cause investigation on production and pre-production systems
Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary
Develop comprehensive solutions and implement fixes for critical system issues
Create/Maintain troubleshooting documentation and Standard Operating Procedures
Provide technical guidance and mentoring to junior support team members
Perform on-call support as part of rota for a variety of different Rail related applications
Attend meetings with clients to discuss requirements for new releases
Impacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals
Develop and deploy bug fixes and hotfixes in C# applications
Ensure that deprecations in libraries are identified and impacted and solutions are developed and thoroughly tested
Participate in the design and development of significant enhancement releases
Write clean, well-documented code following established coding standards
Conduct code reviews and ensure code quality

Collaborate with cross-functional teams to address challenges and deliver high-quality solutions

Stay up-to-date with industry trends, best practices, and emerging technologies to continually enhance technical skills and contribute to innovative solutions.

Quality & Process Management

Ensure all work adheres to change management and release protocols
Maintain accurate documentation of all issues, investigations, and resolutions
Monitor system performance and proactively identify improvement opportunities
Contribute to continuous improvement of support processes and procedures
Participate in testing, validation, and deployment of releases

Version Control and Deployment

Use version control systems (e.g., Git) to manage codebase, track changes, and collaborate with other developers.

Setup and configure continuous integration (CI) and continuous deployment (CD) pipelines for automated testing and deployment.

Deploy applications to production servers, cloud platforms, or containerized environments.

Monitor and troubleshoot application performance issues in production environments.

Required Qualifications

Experience: c. 5 years in a technical support, technical analyst, or software engineering role
Specific Programming Expertise: Demonstrable expertise in Microsoft C# (production-level experience required)

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Technical Skills:

Strong fault investigation and problem-solving capabilities
Proven ability to identify and fix bugs in complex systems
Experience of coding C# with .NET Framework and .NET Core
Familiarity with debugging tools (Visual Studio Debugger, etc.)
Knowledge of SQL and database troubleshooting
Experience with developing C# solutions that utilise IBM MQ, MSMQ or other open source messaging technologies
Experience with developing and supporting solutions hosted in Cloud-based platforms (e.g. Google Cloud, AWS, Azure)

Core Competencies:

Self-motivated
Ability to work well as part of a team, sharing knowledge and contributing positively to group decisions
Customer-focused mindset
Ability to work effectively under pressure in order to deliver the required outcome (e.g. Resolving Major Incidents, meeting project deadlines)
Analytical and logical thinking
Excellent verbal and written communication skills
Ability to adjust communication style to suit both technical and non-technical audiences
Ability to document technical solutions clearly
Strong attention to detail
Experience of delivering application support in business critical services in 24*7 SLA driven environments
Commitment to continuous learning and professional development
Time management and ability to prioritize multiple issues

Desirable Skills/Qualifications

Knowledge of API development and integration
Previous experience of creating and using CI/CD pipelines
Previous experience of developing automated test cases
Previous experience of working with AWS Fargate and Docker Container environments
Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence
Certification in Microsoft technologies (MCSD, MCSA, or similar)
Experience of writing PowerShell and/or Linux Shell scripts
Knowledge of UK Rail or other Transport sector experience would be advantageous.
As our portfolio of applications covers a wide range of technologies, previous experience or a working knowledge of any of the following would be advantageous. However, a keen interest in learning some of these technologies is essential:
- Java
- VB.NET
- C++
- ReactJS
25 days' annual leave plus UK bank holidays
Private medical insurance
On-call allowance
Flexible benefits scheme offering discounted products and services