Customer Service Agent - AI & Technology

Pyle USA; Polska; Remote; PLN 30,000 - 42,000; Full time

Job summary

Pyle USA is seeking a Customer Service Agent – AI & Technology to join our team. This role blends day-to-day support with opportunities to work on AI, automation, and customer service technology in a remote setting.

You will handle email, chat, and phone inquiries for e-commerce customers, troubleshoot issues, and contribute to improving AI tools and workflows.

Qualifications

• Previous customer service experience.
• Strong English reading, writing, and speaking skills are required.
• Strong communication and teamwork skills.
• Good technical and problem-solving abilities.
• Familiarity with AI tools and automation.
• Ability to learn new systems quickly and research solutions independently.
• Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus.

Responsibilities

• Assist e-commerce customers through email, chat, and phone.
• Troubleshoot customer, order, and product-related issues.
• Help implement, monitor, test, and improve AI customer service tools.
• Identify opportunities to improve workflows using AI and automation.
• Troubleshoot technical issues and help connect different systems.
• Test and help implement new tools and processes.

Skills

Customer service

English proficient

Communication

Teamwork

Problem-solving

AI tools

Automation

Tools

CRM software

Helpdesk tools

APIs

Integrations

Job description

Customer Service Agent – AI & Technology We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology. This will be a remote/telecommute position.

What You’ll Do

• Assist e-commerce customers through email, chat, and phone
• Troubleshoot customer, order, and product-related issues
• Help implement, monitor, test, and improve AI customer service tools
• Identify opportunities to improve workflows using AI and automation
• Troubleshoot technical issues and help connect different systems
• Test and help implement new tools and processes

What We’re Looking For

• Previous customer service experience
• Strong English reading, writing, and speaking skills are required
• Strong communication and teamwork skills
• Good technical and problem-solving abilities
• Familiarity with AI tools and automation
• Ability to learn new systems quickly and research solutions independently
• Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus

If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.