Remediation & Root-Cause Coordinator

U.S. Bank; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Job summary

U.S. Bank/Elavon is seeking an Errors Coordinator to investigate customer-impacting errors, coordinate remediation activities, and perform root cause analysis in a structured, compliant environment. The role requires collaboration with cross-functional teams to ensure timely remediation and proper documentation.

The position emphasizes adherence to regulatory standards and disclosure of remediation outcomes, with on-site work from a U.S. Bank location in alignment with the job requirements.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in banking operations, customer service, compliance, risk, remediation, quality assurance, or related field.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.

Responsibilities

• Investigate escalations to identify and assess customer-impacting errors.
• Record and categorize errors within established tracking systems.
• Conduct root cause analysis and identify opportunities to prevent recurrence.
• Coordinate end-to-end remediation activities and monitor progress to resolution.
• Work with cross-functional teams to support investigations and corrective actions.
• Escalate risks, issues, or delays as appropriate.
• Maintain documentation in accordance with audit, compliance, and regulatory requirements.
• Prepare reports and updates on remediation activities, trends, and outcomes.
• Support process improvement initiatives to strengthen controls and customer outcomes.

Skills

Analytical skills

Organizational skills

Multitasking

Communication skills

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

U.S. Bank/Elavon is seeking an Errors Coordinator to investigate customer-impacting errors, coordinate remediation activities, and perform root cause analysis in a structured, compliant environment. The role requires collaboration with cross-functional teams to ensure timely remediation and proper documentation.

The position emphasizes adherence to regulatory standards and disclosure of remediation outcomes, with on-site work from a U.S. Bank location in alignment with the job requirements.