Relocation Included: Danish/English Solutions Consultant

Gdziepracujemy.pl

Poland

On-site

PLN 139,000 - 183,000

Full time

14 days+

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Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport

Fully paid training

Health insurance

Employee referral bonuses

Opportunities for career development

Job summary

TELUS Digital Bulgaria in Sofia is hiring a Solutions Consultant fluent in Danish and English to help customers maximize product experience. No prior tech background required; comprehensive training will be provided.

Relocation assistance includes €1,200 gross, up to 30 days company-provided accommodation, travel to Sofia, and ongoing development in a supportive, international team with a strong focus on customer satisfaction.

Qualifications

Fluent Danish and English communication skills.
Strong interpersonal abilities and customer service orientation.
Ability to follow structured guides and processes.
Excellence in active listening and problem-solving.
Adaptable and quick to learn new processes and technologies.
Self-motivated with a passion for customer satisfaction.

Responsibilities

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.