Europe Regional Patient Care Leader

Znanylekarz; Poznań; Híbrido; PLN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Wellness benefits

Generous time off

Descripción de la vacante

Znanylekarz (Docplanner Group) is seeking a Patient Care Regional Manager to lead Patient Care teams across European markets. You will own team performance, quality reviews, and day-to-day operations, aligning with Country Managers and the Global Patient Care Head to ensure service consistency and scalable delivery.

You will bridge global standards with local execution: read dashboards, provide direct feedback, run a tight operational cadence, and develop the people on your team while partnering

Formación

• 5+ years in customer support, patient experience, or service operations — with at least 2 years managing people.
• Fluency in English mandatory.
• Proficiency in project management tools (e.g., Jira, Notion, or similar).
• Experience managing teams across multiple European countries (not just one market).
• Experience running quality review or moderation programs (calibration, rubric design, scoring).
• Data-driven: comfortable with dashboards and operational reports.

Responsabilidades

• Own performance reviews, 1:1s, and development conversations for direct reports across your markets.
• Manage absence, availability, and team sizing for your region.
• Lead hiring decisions and internal mobility within the Patient Care team.
• Build a culture of direct feedback and consistent follow-through.
• Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores.
• Run quality review and moderation programs; calibration sessions and rubric definition.

Conocimientos

People management

Data-driven decision making

Dashboard reporting

Fluent English

Herramientas

Jira

Notion

Intercom

Zendesk

SQL

Descripción del empleo

Znanylekarz (Docplanner Group) is seeking a Patient Care Regional Manager to lead Patient Care teams across European markets. You will own team performance, quality reviews, and day-to-day operations, aligning with Country Managers and the Global Patient Care Head to ensure service consistency and scalable delivery.

You will bridge global standards with local execution: read dashboards, provide direct feedback, run a tight operational cadence, and develop the people on your team while partnering