Regional HR Shared Service Center Manager

Alfa Laval Corporate AB; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global technology company is seeking an experienced HR professional to lead their HR Shared Services in Kraków. You will manage a diverse team, ensuring efficient service delivery and compliance across multiple countries. The ideal candidate has proven managerial experience in HR environments, excellent English skills, and a proactive attitude towards change. This role offers a hybrid work model, competitive salary, and a comprehensive benefits package.

Benefits

Lunch card

Private medical care

Sports card

Life insurance

Access to MyBenefit platform

Qualifications

• Experienced HR professional with track record of motivating teams.
• Ability to thrive in an international environment.
• Good networking and change agent skills.

Responsibilities

• Lead and manage HR Shared Services Team across multiple regions.
• Oversee day-to-day operations of HR service delivery.
• Drive continuous improvement initiatives in HR services.

Skills

Proven managerial experience in HR Shared Services

Experience in an international organization

Strong problem-solving abilities

Fluent spoken and written English

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Role

In this role, you will be an active member of the Human Resources team and set the direction of Alfa Laval’s Central Europe HR Service Center.
You will lead, guide, coach, and develop the HR Shared Service Center team, ensuring excellent service delivery, efficient processes, and continuous improvement.
This position offers the opportunity to influence the future of HR operations across multiple countries and shape a customer‑focused HR service culture.

What You'll Do

• Lead and develop the Regional HR Shared Services Team supporting Poland, Central & Eastern Europe, and the Netherlands, among other countries.
• Lead and manage a team of HR specialists, providing guidance, support, and development opportunities.
• Oversee day‑to‑day operations to ensure efficient and effective HR service delivery.
• Monitor and analyze service metrics, identify improvement opportunities, and implement corrective actions.
• Resolve complex HR cases and manage escalations promptly and professionally.
• Drive continuous improvement initiatives to enhance HR service efficiency and effectiveness.
• Ensure compliance with legal requirements and alignment with Alfa Laval HR policies, processes, and tools across supported countries.
• Collaborate with internal HR stakeholders, including Centers of Excellence, local HR teams, HR Managers, IT, and the HR systems group.
• Lead the expansion of HR Shared Services to additional countries (e.g., UK and Germany).
• Promote a customer‑focused culture and optimize the resources and costs of the HR Shared Service Center.
• Participate in cross‑functional projects to ensure seamless end‑to‑end HR processes from data, systems, and policy perspectives.

Who You Are

You are an experienced HR professional with proven managerial skills, a track record of motivating and engaging teams, and a passion for operational excellence.
You thrive in an international environment, are proactive in driving change, and excel in building strong internal relationships.

What You Bring

• Proven managerial experience in HR Shared Services, HR Operations, or global HR project environments.
• Experience in an international organization, ideally within HR SS/HRO environments.
• You are a proactive, communicative change agent with drive and networking skills.
• Strong problem‑solving and decision‑making abilities.
• High energy, positive attitude, and a customer‑oriented mindset.
• Fluent spoken and written English

What's in It for You?

• A challenging role in a friendly, open environment where collaboration and development are encouraged.
• Global networking with HR colleagues across Alfa Laval.
• A relaxed,no dress‑codeenvironment where you can be yourself.
• Opportunities to get involved in meaningfulCSR initiatives.
• Flexible start times — begin your day anytime between7:30 and 9:30 AM.
• Ahybrid work modelwith 3 days a week in our modern Kraków office (Przybyszewskiego 56, Bronowice).
• Monthly salary complemented by a comprehensive benefits package, including:
  • Lunch card
  • Private medical care for you and your family
  • Sports card
  • Life insurance
  • Access to MyBenefit platform

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

We are looking forward to your application, please submit it online. Applications sent directly via email will be deleted and disregarded due to GDPR.
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