Technical Support Specialist ( Slovak & Czech language)

Roche Holding AG; Warszawa; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

The Technical Support Specialist (Czech and/or Slovak language) role is based in our Regional Customer Support Center, with locations in Warsaw, Prague or Bratislava. You will work with advanced IVD systems, develop diagnostic expertise, and participate in a rigorous training program.

The role emphasizes proactive support and problem-solving in a hybrid office setting. Roche offers a hybrid work model and an 18-month contract via an external agency.

Qualifications

• Degree in Engineering, IT, Biochemistry, Lab Diagnostics or equivalent.
• Czech and/or Slovak language at native or C1/C2 level; English for international trainings and forums.

Responsibilities

• Master the Complexity with high-end IVD systems and advanced IT.
• Engage in intensive world-class training and continuous learning.
• Proactively prevent issues using digital twins and remote diagnostic tools.

Skills

Engineering

IT

Biochemistry

Lab Diagnostics

Education

Engineering, IT, Biochemistry, Lab Diagnostics degree

Tools

Digital twins

Remote diagnostics

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

This role is based in the Regional Customer Support Center which is dedicated to providing excellence while helping laboratory personnel using our products. We operate with a holistic approach, which means that we take care of our product portfolio from the idea through development and market launch to phase-out. The outstanding variety of technologies applied in this area offers you great learning opportunities.

Technical Support Specialist ( Slovak & Czech language)

Locations: Warsaw, Prague or Bratislava (Your choice!)

Are you ready to transition from technical expertise to life-changing impact? Our Regional Customer Support Center (RCSC) is the intellectual engine behind laboratory excellence in Central Europe. We are looking for a Czech and/or Slovak-speaking talent who is hungry for knowledge, enjoys problem-solving, and is ready to master the world’s most advanced diagnostic technologies.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The Opportunity:

More Than Just Support This isn't a typical helpdesk role. This is an engineering and application consultancy position where you become the "guardian" of diagnostic accuracy.

• Master the Complexity: You will work with high-end IVD (In-Vitro Diagnostics) systems that combine robotics, complex biochemistry, and advanced IT.
• Continuous Growth: We provide an intensive, world-class training program. We don’t expect you to know everything on day one, but we expect you to be the one who never stops asking "why?".
• Agile Impact: Join a team where your proactivity isn't just welcomed – it's required. You will prevent issues before they happen, using digital twins and remote diagnostic tools.

Who You Are:

• Education: You have a degree in Engineering, IT, Biochemistry, Lab Diagnostics or equivalent. More importantly, you have a "detective’s mind" for troubleshooting.
• Language Power: You are a native or C1/C2 speaker of Czech and/or Slovak. Your English is strong enough to lead you through international trainings and global technical forums.
• The "Lab-to-Office" Bridge: If you’ve worked in a clinical lab and feel you’ve outgrown your current walls, we want your diagnostic logic. We will teach you the engineering; you bring the passion for science.
• Resilience & Ambition: You are someone who sees a complex technical error not as a problem, but as a challenge to be conquered.

What Roche Offers You:

• Autonomy: A hybrid work model in Warsaw, Prague, or Bratislava.
• Unmatched Portfolio: Access to technologies that are setting the standard for the next decade of healthcare.

The role is an 18 - month contract via an external agency.

For the secondary locations the compensation data will be provided during the first interview.

https://diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it and limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.