Real-time Data Service Specialist

SIX; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

SIX in Warsaw is seeking a Real-Time Data Service Specialist to monitor real-time market data feeds, coordinate incident resolution, and ensure service availability around the clock. You will collaborate with customers, data sources, and internal teams to deliver reliable data services.

The role sits at the intersection of data operations, customer support, and technical troubleshooting, leveraging data expertise and analytical thinking to manage time-critical incidents and drive service

Qualifications

• Strong analytical and problem-solving skills for complex data flows and customer impact scenarios.
• Experience in production support, incident management, monitoring, or market data services is desirable.
• Understanding of IT systems, APIs, networking, and data processing; scripting/automation skills are a plus.

Responsibilities

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection and cleanup.
• Act as central coordinator for real-time incidents end-to-end, triage, assess customer impact, coordinate stakeholders, and communicate with customers.
• Investigate and troubleshoot technical issues across data delivery, APIs, networking, and service operations to ensure timely resolution.
• Provide operational expertise and technical consultancy by maintaining customer context and supporting onboarding activities.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, and issue analysis.
• Work 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe.

Skills

Analytical thinking

Problem solving

Attention to detail

Tools

APIs

SQL

Job description

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

What You Will Do

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
• Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
• Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
• Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
• 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

What You Bring

• Strong analytical and problem-solving skills with the ability to understand complex data flows, system dependencies, and customer impact scenarios.
• Experience in production support, incident management, monitoring, or market data services, ideally within financial services or another business-critical environment.
• Good understanding of IT systems, APIs, networking, data processing, and troubleshooting techniques; scripting, SQL, or automation skills are an advantage.