Junior Customer Support Specialist with German

Capgemini; Wrocław; Hybrid; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Medical care with Medicover

Private life insurance

Sports Card

Educational podcast on wellbeing

Access to over 70 training tracks

Home office package

Hybrid work model

Job summary

A leading global technology partner is seeking a Junior Customer Support Specialist fluent in German for their Wrocław office. In this role, you will respond to customer inquiries, troubleshoot issues, and build lasting relationships. The position requires strong communication skills in both German and English, as well as a problem-solving mindset. This role offers a hybrid working model and access to a range of training opportunities for personal and professional growth.

Qualifications

• Must be fluent in German to communicate effectively with customers.
• Confident in English for international collaboration.
• Requires problem-solving skills for fast-paced environments.
• Willing to learn and grow in an international setting.

Responsibilities

• Handle inquiries via chat, email, and phone.
• Troubleshoot issues quickly and accurately.
• Build meaningful connections with customers.
• Collaborate with internal teams for case resolution.
• Identify recurring issues to improve processes.

Skills

Fluent in German

Confident communicator in English

Problem-solving

Tech-savvy

Communication

Excel

Microsoft Office

Education

Students/Graduates

Tools

Excel

Microsoft Office

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Lublin, Gdańsk, Warszawa, Katowice, Kraków, Poznań, Opole, Wrocław# Junior Customer Support Specialist with German## **YOUR ROLE**Join a dynamic team that is at the heart of everything we do. We are the problem-solvers, the coordinators and the customer champions who keep things running smoothly. In this role, you will be part of an international environment where every interaction matters, and your ideas can shape how we work. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities. If you love working in a team that values precision, efficiency and creativity, this is the place for you. Here, you are not just handling cases - you are making an impact.## **YOUR TASKS*** Be the go-to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.* Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.* Create meaningful connections with customers and build relationships that last.* Work hand-in-hand with internal teams to ensure every case is resolved smoothly and efficiently.* Keep things organized and transparent by maintaining clear, accurate records of all interactions.* Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.## **YOUR PROFILE*** Language talent - fluent in German, ready to connect and communicate with confidence and clarity.* Confident communicator in English, ensuring smooth collaboration in an international environment.* Natural problem-solver who loves turning challenges into solutions and thrives in a fast-paced environment.* Someone who cares about people and enjoys building strong, positive relationships with customers.* Tech-savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.* Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.* **Well-being culture:** medical care with Medicover, private life insurance, and Sports Card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.* **Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.* **Award-Winning Stability & Culture:** Become part of an organization celebrated as 'Top Employer Poland 2024' - in the audit our stable and supportive work environment scored 100%!Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on TikTok! — .Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Experience levelStudents/GraduatesLocationLublin, Gdańsk, Warszawa, Katowice, Kraków, Poznań, Opole, Wrocław