Quality Assurance Analyst (Sales Consultations)

Zohorecruit; Polska; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro Quality Assurance Analyst to support a health and wellness client by reviewing recorded sales consultation calls and evaluating them against QA standards.

The role focuses on documenting findings, identifying trends, and preparing reports that help leadership improve coaching, training, and overall consultation quality, while handling sensitive information with confidentiality.

Qualifications

• This role suits someone analytical, detail-oriented, and objective when reviewing customer interactions.
• You will evaluate calls against established QA guidelines and document findings.
• You will generate reports to inform coaching, training, and process improvements.

Responsibilities

• Review recorded sales consultation calls using QA scorecards or guidelines.
• Complete 8–12 call reviews per day depending on volume.
• Document strengths, gaps, compliance concerns, and improvement opportunities.
• Track quality trends related to discovery, rapport-building, and closing processes.
• Prepare weekly/monthly QA reports summarizing scores and findings.
• Maintain organized QA records, dashboards, and performance documentation.
• Escalate major compliance concerns to leadership when needed.

Skills

QA analysis

Call review

Data-driven reporting

Attention to detail

English proficiency

Education

Bachelor's degree in a relevant field

Tools

QA scorecards

Dashboards

MS Excel/Google Sheets

Job description

Quality Assurance Analyst (Sales Consultations)

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

This is a remote position.

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Quality Assurance Analyst to support a health and wellness client by reviewing recorded sales consultation calls and evaluating them against established quality, compliance, and process standards.

This role is ideal for someone analytical, detail-oriented, objective, and comfortable reviewing customer interactions. The main focus is to complete call evaluations, document findings, identify trends, and prepare clear reports that help leadership improve coaching, training, and overall consultation quality.

Responsibilities

• Review recorded sales consultation calls and evaluate them using established QA scorecards or review guidelines
  
• Complete approximately 8–12 call reviews per day, depending on assigned volume
  
• Check adherence to required consultation flow, process standards, and communication guidelines
  
• Monitor calls for professionalism, documentation accuracy, ethical sales practices, and compliance-sensitive areas
  
• Document strengths, missed steps, inconsistencies, compliance concerns, and improvement opportunities
  
• Track quality trends related to discovery, rapport-building, recommendation quality, objection handling, closing process, and overall call consistency
  
• Prepare weekly and monthly reports summarizing QA scores, recurring patterns, compliance findings, and improvement opportunities
  
• Maintain organized QA records, call evaluations, reports, dashboards, and performance documentation
  
• Escalate major compliance concerns, repeated issues, or urgent quality findings to leadership when needed
  
• Handle sensitive health-related, customer, and performance information with confidentiality and professionalism
  

Nice to Have

• Experience reviewing high-ticket or consultative sales calls
  
• Background in healthcare, wellness, functional medicine, coaching, or education-related services
  
• Experience creating QA dashboards, scorecards, KPI reports, or performance tracking sheets