FinCrime Quality Analyst (Fraud Escalations)

Revolut; Polska; Sur place; PLN 120 000 - 180 000; Plein temps

Résumé du poste

Revolut is seeking a Quality Analyst for FinCrime to ensure regulatory and policy compliance across fraud investigations. You will review escalation cases, provide actionable feedback to analysts and compliance teams, and help uphold high standards of investigative rigor in a fast‑moving fintech environment.

You will learn procedures, report issues to management, and coach new colleagues while collaborating with Legal, Compliance, Operations and Risk teams across locations.

Qualifications

• Bachelor’s degree required.
• 3+ years FinCrime processes in regulated environments or 2+ years fraud-related experience.
• Experience with regulated complaints/disputes and fraud legislation.
• Fluency in English (C1+).
• Strong understanding of financial crime typologies and investigative proficiency.
• Ability to interpret and verify information and gather relevant details for investigations.
• Proficient with data-driven investigative tools and dashboards.
• Collaborates cross-functionally with Compliance, Legal, Operations and Risk.
• Experience reviewing investigative decisions and driving improvements.

Responsabilités

• Quality-check fraud escalation cases and identify outcomes' successes and failures.
• Provide data-driven feedback to compliance teams and analysts.
• Learn and apply compliance procedures; report procedural issues to management.
• Coach new team members and collaborate across locations.
• Perform ad-hoc duties as required.

Connaissances

FinCrime knowledge

English (C1+)

Investigative work

Data-driven analytics

Cross-functional collaboration

Critical information gathering

Regulatory/compliance understanding

Formation

Bachelor's degree

Outils

Dashboards

Case management systems

Investigative tools

Description du poste

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Financial Crime team blends regulatory expertise with data‑driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast‑moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime. We're looking for a Quality Analyst to work as part of a team to review FinCrime processes, procedures, and agent case handling in support of our regulatory and compliance obligations to prevent financial crime. Up to shape what's next in finance? Let's get in touch.

What You’ll Be Doing

• Using your financial crime knowledge to quality‑check fraud escalation cases, focusing on identifying successes and failures in case outcomes
• Providing feedback to compliance teams and individual analysts based on data‑driven insights and root‑cause analysis
• Learning and applying compliance department procedures, and reporting any procedural issues to relevant management
• Coaching new team members and collaborating with teams across different locations
• Conducting ad‑hoc duties as required

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years of FinCrime processes experience gained in a regulated, risk‑focused, or compliance‑driven environment, or 2+ years of fraud‑related experience
• Experience in regulated complaints/disputes and fraud legislation
• Fluency in English (C1+ level)
• A solid understanding of financial crime typologies and a proven ability to identify these risks through investigative work
• The ability to critically interpret and verify information, proactively gathering relevant details to support thorough financial crime investigations
• Proficiency in using data‑driven investigative tools, dashboards, and case management systems
• The ability to collaborate cross‑functionally with teams, such as Compliance, Legal, Operations, and Risk, providing constructive and objective feedback to drive risk‑based outcomes
• Experience reviewing investigative decisions, processes, and controls, and recommending continuous improvements aligned with regulatory and business requirements

Nice to have

• A degree or equivalent in law or a STEM subject
• An industry‑recognised certification, such as ICA or ACAMS
• Fluency in other languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.