QA Service Delivery Manager

Wipro; Warszawa; On-site; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Multisport card

Luxmed medical services

Generali life & disability insurance

Profitable Voluntary Pension Fund

Social Fund benefits

Job summary

Wipro IT Services Poland Sp. z o.o. is hiring a QA Service Delivery Manager to lead testing across large programs in a hybrid setup based in Warsaw. You will own test delivery, governance, and risk management, guiding project managers to ensure program success.

The role requires 7+ years in QA or service delivery, strong QA methodologies and leadership. You will collaborate with CIO teams, manage SLAs, budgets, and drive process improvements while engaging clients.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.
• 7+ years in QA, software/hardware testing, or service delivery roles.
• Strong understanding of QA methodologies, test automation, and hardware/software integration.
• Service Delivery Skills: Proven experience in managing service delivery for large-scale QA projects, including client management and SLA tracking.
• Leadership & People Management: Demonstrated ability to lead teams, manage performance, and drive engagement.
• Project & Financial Management: Experience in project planning, budgeting, and resource management.
• Process Improvement: Track record of driving operational improvements and implementing best practices.
• Stakeholder Engagement: Excellent communication, negotiation, and relationship‑building skills.
• Compliance & Audit: Familiarity with quality audits, compliance frameworks, and regulatory standards.

Responsibilities

• Test delivery management throughout the program life cycle for deliverables, entry/exit criteria, defines test program structure and build team.
• Effort estimation, team sizing, team onboarding. Preparing and managing program test plan for entire duration considering dependencies within program and across the programs and external teams, including different testing cycles.
• Ensure compliance with methodologies, conformance to metrics, reports and usage of tools. Facilitate governance & reviews.
• Create synergy among project teams, identify levers to increase efficiencies. Bring best practices from other projects in his organisation or customer organisation.
• Establish relationship across the CIO/Portfolio organization, business areas and suppliers in order to deliver successful engagement experience to customer.
• Lead and support ongoing pursuits to win new business at existing or new clients.
• Consolidates risks, issues, dependencies, etc. from projects and implement the Risk based testing process if required, for Strategic, Large scale and Multi Year projects.

Skills

QA methodologies

Test automation

Hardware/software integration

Service delivery

Leadership

Communication

Relationship-building

Stakeholder engagement

Risk management

Education

Bachelor/Master’s in CS/Engineering/Business

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Title: QA Service Delivery Manager

Location and Work Mode

Hybrid mode of work from Warsaw (3 days/week from the office)

Service Delivery Manager (SDM) manages testing for a large program or cluster of projects. The program may have multiple project testing teams or release wise testing teams or group of components/platforms testing teams. The Test Delivery Manager owns and represents all testing activities within the program, guide and govern test project managers and leads in delivering their outputs, ensuring integration with overall program deliverables. The SDM defines testing priorities and acts as the voice of testing within the program governance board.

Project Delivery

• Test delivery management throughout the program life cycle for deliverables, entry/exit criteria, defines test program structure and build team
• Effort estimation, team sizing, team onboarding. Preparing and managing program test plan for entire duration considering dependencies within program and across the programs and external teams, including different testing cycles.
• Ensure compliance with methodologies, conformance to metrics, reports and usage of tools. Facilitate governance & reviews.

Team Management

Create synergy among project teams, identify levers to increase efficiencies. Bring best practices from other projects in his organisation or customer organisation.

Customer Relationship Management

• Establish relationship across the CIO/Portfolio organization, business areas and suppliers in order to deliver successful engagement experience to customer
• Lead and support ongoing pursuits to win new business at existing or new clients.

Risk Management

• Consolidates risks, issues, dependencies, etc. from projects and implement the Risk based testing process if required, for Strategic, Large scale and Multi Year projects.

Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.
• Experience: 7+ years in QA, software/hardware testing, or service delivery roles.
• Technical Expertise: Strong understanding of QA methodologies, test automation, and hardware/software integration.
• Service Delivery Skills: Proven experience in managing service delivery for large-scale QA projects, including client management and SLA tracking.
• Leadership & People Management: Demonstrated ability to lead teams, manage performance, and drive engagement.
• Project & Financial Management: Experience in project planning, budgeting, and resource management.
• Process Improvement: Track record of driving operational improvements and implementing best practices.
• Stakeholder Engagement: Excellent communication, negotiation, and relationship‑building skills.
• Compliance & Audit: Familiarity with quality audits, compliance frameworks, and regulatory standards.

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [e-mail], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.