QA Service Delivery Manager

Wipro; Województwo mazowieckie; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Multisport card

Luxmed

Generali life insurance

Voluntary Pension Fund

Social Fund benefits

Integration and cultural events

Employee Referral bonuses

Relocation assistance

Friendly and inclusive company culture

Job summary

Wipro IT Services Poland is seeking a Service Delivery Manager in a hybrid role based in Warsaw, working three days a week from the office. The SDM will oversee testing across a large program, guide project managers, and define testing priorities within the governance board.

You will manage test programs, estimate effort, ensure QA methodologies, lead teams, handle stakeholder relationships, and drive process improvements with a focus on SLAs and KPIs.

Qualifications

• 7+ years in QA, software/hardware testing, or service delivery roles.
• Strong understanding of QA methodologies, test automation, and hardware/software integration.
• Proven experience managing service delivery for large-scale QA projects with client management and SLA tracking.
• Leadership and people management experience.
• Experience in project planning, budgeting and resource management.
• Track record of driving operational improvements and best practices.
• Excellent communication, negotiation, and relationship-building skills.
• Familiarity with quality audits, compliance frameworks, and regulatory standards.

Responsibilities

• Test delivery management across program life cycle and define test program structure.
• Estimate effort, size teams, onboard and manage program test plans.
• Ensure conformance to methodologies, metrics, reports and governance reviews.
• Create synergy among project teams and share best practices.
• Establish relationships with CIO/Portfolio and suppliers to ensure engagement quality.
• Lead pursuits to win new business and own SLA dashboards.
• Consolidate risks and drive risk-based testing where needed.

Skills

QA methodologies

Test automation

Client management

SLA tracking

Leadership

People management

Project budgeting

Resource management

Process improvement

Stakeholder engagement

Regulatory compliance

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field

Job description

Hybrid mode of work from Warsaw (3 days/week from the office)

Service Delivery Manager (SDM) manages testing for a large program or cluster of projects. The program may have multiple project testing teams or release wise testing teams or group of components/platforms testing teams. The Test Delivery Manager owns and represents all testing activities within the program, guide and govern test project managers and leads in delivering their outputs, ensuring integration with overall program deliverables. The SDM defines testing priorities and acts as the voice of testing within the program governance board.

Project Delivery

• Test delivery management throughout the program life cycle for deliverables, entry/exit criteria, defines test program structure and build team
• Effort estimation, team sizing, team onboarding. Preparing and managing program test plan for entire duration considering dependencies within program and across the programs and external teams, including different testing cycles.
• Ensure compliance with methodologies, conformance to metrics, reports and usage of tools. Facilitate governance & reviews.

Team Management

• Create synergy among project teams, identify levers to increase efficiencies. Bring best practices from other projects in his organisation or customer organisation.

Customer Relationship Management

• Establish relationship across the CIO/Portfolio organization, business areas and suppliers in order to deliver successful engagement experience to customer
• Lead and support ongoing pursuits to win new business at existing or new clients.
• Owns and drive SLA & KPI dashboards
• Consolidates risks, issues, dependencies, etc. from projects and implement the Risk based testing process if required, for Strategic, Large scale and Multi Year projects.

Requirements:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.
• Experience: 7+ years in QA, software/hardware testing, or service delivery roles
• Technical Expertise: Strong understanding of QA methodologies, test automation, and hardware/software integration.
• Service Delivery Skills: Proven experience in managing service delivery for large-scale QA projects, including client management and SLA tracking.
• Leadership & People Management: Demonstrated ability to lead teams, manage performance, and drive engagement.
• Project & Financial Management: Experience in project planning, budgeting, and resource management.
• Process Improvement: Track record of driving operational improvements and implementing best practices.
• Stakeholder Engagement: Excellent communication, negotiation, and relationship-building skills.
• Compliance & Audit: Familiarity with quality audits, compliance frameworks, and regulatory standards.

What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to

[e-mail], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office