QA Engineer, Customer Complaints (f/d/m)

Radiometer; Stargard; On-site; PLN 110,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Meal co-financing

Job summary

Radiometer in Stargard (Danaher) is hiring a QA Engineer, Customer Complaints, to support complaint intake and investigations. You will collaborate with R&D, Operations, and the Service organization to streamline processes and enable compliant, efficient operations.

The role requires a university degree in quality-focused disciplines, strong English communication, and 1.5–5 years in medical device QA or related fields. Travel 1–3x per year and driving eligibility are expected.

Qualifications

• University degree or higher in a relevant field.
• Very good (min. B2) verbal and written English.
• Experience in medical device QA, pharma, or related manufacturing/service areas.

Responsibilities

• Handle intake of customer complaints from Radiometer subsidiaries.
• Collaborate with investigators in R&D and Operations.
• Improve Global Customer Complaint process with process owners.
• Work with Radiometer Service to enhance service-related procedures.
• Support audits and regulatory inspections.

Skills

QA Engineer

Customer Complaints

English communication

Regulatory knowledge

CRM software

Travel readiness

Education

Production management

Quality engineering

Tools

CRM software

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. Learn about the Danaher Business System which makes everything possible.

The QA Engineer, Customer Complaints

The QA Engineer, Customer Complaints is responsible for supporting customer complaints and service processes and will participate in optimization/improvement of the processes, ensuring efficiency and regulatory compliance.

This position reports to the Senior Manager, QA and is part of the Customer Complaint department located in Radiometer Solutions in Stargard, it will be an on-site role.

In this role, you will have the opportunity to:

• Handle the intake of complaints from customers and Radiometer subsidiaries.
• Collaborate with complaint investigators in R&D and Operations
• Improve the Global Customer Complaint process in cooperation with the process owner.
• Work closely with the Radiometer Service organization to improve processes related to service.
• Support the organization during audit.

The essential requirements of the job include:

• University degree - preferable faculty in production management, quality engineering.
• Very good (min. B2 level) verbal and written communication skills in English.
• The position is working closely with the rest of the global organization.
• 1,5 - 5 years experience in medical device QA, medical device or pharma manufacturing or medical device service preferable in Quality, Customer Complaints, Risk management or Quality Data Analysis.
• Travel, Motor Vehicle Record & Physical/Environment Requirements: Requires travel 1-3 times per year to other operating company. Valid driver’s license with an acceptable driving record.
• It would be a plus if you also possess previous experience in:
  • Knowledge of applicable standards and regulatory requirements (ISO 13485, IVD, MD directive, and FDA legislation).
  • Working with CRM software.

We offer the following:

• Competitive salary with an additional bonus in line with company policy.
• Stable employment based on a full-time work contract (UoP).
• Comprehensive private medical care and life insurance.
• Meal co-financing in the company cafeteria.
• Support for sports and cultural activities, including contributions to memberships and related purchases.
• Company Social Fund – holiday subsidies and non-refundable financial assistance.
• Professional development opportunities, including funding for training, higher education, and language courses.
• Employee Assistance Program (EAP) – free, fully confidential psychological, legal, and financial counseling for employees and their family members.

#LI-MK2 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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