Staff SRE — Video Platform Reliability

Alarm.com; Kraków; Hybrid; PLN 260,000 - 380,000; Full time

Benefits offered by this job

Medical care

Life insurance

Sports package

Annual budget for professional develop

Job summary

Alarm.com is building a new team in Krakow to maintain and scale live video streaming and IoT security services. We are seeking a Staff Software Engineer (SRE) to own reliability for core systems, drive capacity planning, and advance observability.

You will collaborate with product and engineering teams to turn reliability goals into practical outcomes. You will lead incident response, improve runbooks, and develop automation to boost engineering velocity while ensuring safety and resilience in

Qualifications

• 10+ years of professional software engineering experience, including production operations and on-call ownership.
• Proven track record of improving measurable reliability outcomes in distributed systems.
• Deep expertise in observability and production support practices.

Responsibilities

• Own reliability for core production systems, including deployments, on-call operations, and incident response.
• Drive capacity planning across cloud and physical infrastructure.
• Define and improve reliability goals and operational outcomes (availability, MTTR).
• Lead observability improvements across metrics, logs, traces, alert quality, and runbook maturity.
• Build automation and tooling to improve reliability and velocity.
• Partner with engineering, product, and business stakeholders to align reliability priorities with roadmap goals.
• Shape database and data-processing reliability, including performance and safety.
• Apply engineering judgment balancing delivery speed with long-term resilience.
• Other duties as assigned

Skills

Distributed systems

Kubernetes

Kafka

Redis

Observability

Cloud

C# / .NET

On-call incident response

Communication

Post-incident improvements

Education

Bachelor’s degree in Computer Science or related field

Tools

Envoy

Ingress controllers

Service mesh

OpenVPN

MQTT

Job description

Alarm.com is building a new team in Krakow to maintain and scale live video streaming and IoT security services. We are seeking a Staff Software Engineer (SRE) to own reliability for core systems, drive capacity planning, and advance observability.

You will collaborate with product and engineering teams to turn reliability goals into practical outcomes. You will lead incident response, improve runbooks, and develop automation to boost engineering velocity while ensuring safety and resilience in