Project Manager (CoE)

SoftServe Inc.; Polska; On-site; PLN 120,000 - 190,000; Full time

Job summary

SoftServe Inc. in Poland seeks a Project Manager in the DXP Practice to lead digital experience and e-commerce projects, combining delivery ownership with client partnership and commercial responsibility.

You will shape the delivery approach, align teams, manage budgets and profitability, and work with senior specialists across backend, frontend, QA, and consulting to deliver complex solutions while advancing AI adoption and innovative delivery methods.

Qualifications

• 4+ years of software project management experience.
• Experience leading distributed cross-functional teams of 20+ FTE.
• Ownership of delivery including scope, timelines, and budgets.
• Proven delivery of short-term high-impact projects.
• Strong client-facing and stakeholder management with a consulting mindset.
• Excellent English communication in multicultural environments.
• PM certification (PMP, PRINCE2, PSM) or equivalent.
• Experience with DXP & E‑Commerce platforms is a strong advantage.

Responsibilities

• Lead engagements from requirements through delivery and closure.
• Manage fixed-price and outcome-based delivery models.
• Own scope, schedules, budgets, forecasting, invoicing, and profitability.
• Track delivery performance and drive process improvements.
• Maintain client relationships, reporting, and aligned expectations.
• Identify expansion opportunities and contribute to account growth.
• Coordinate cross-functional teams of architects, engineers, QA, and analysts.
• Apply Agile, Scrum, Kanban, and hybrid methods to projects.
• Adapt to new industries and translate insights into action.
• Ensure delivery excellence with a focus on business value.

Skills

Project management

Cross-functional leadership

Client-facing

Delivery ownership

Financial management

Agile/Scrum

Stakeholder management

English communication

DXP / E‑Commerce domains

Tools

Scrum

Kanban

Hybrid delivery

Job description

About The Role

As a Project Manager within the DXP Practice, you will lead digital experience and e-commerce projects, combining delivery ownership with client partnership and commercial responsibility.

About The Role

As a Project Manager within the DXP Practice, you will lead digital experience and e-commerce projects, combining delivery ownership with client partnership and commercial responsibility.
You will shape the delivery approach, align teams around client priorities, and balance business value with project profitability.
Working alongside a team made up mainly of senior specialists in backend, frontend, digital platforms, e-commerce, QA, and consulting, you will draw on deep expertise to deliver complex solutions.
You will join a practice committed to AI adoption, continuous innovation, and improving how projects are delivered.

Responsibilities

• Lead engagements from understanding the client’s needs through planning, delivery, and closure, ensuring the solution delivers the expected business value
• Manage project-based, managed service, and team-based engagements, including fixed-price and outcome-based delivery
• Take full responsibility for project scope, timelines, budgets, forecasting, invoicing, quality, risks, and delivery outcomes, working independently with minimal oversight
• Track delivery performance and quality, use data to identify inefficiencies, and drive improvements in team practices and project processes
• Serve as the main client contact, build trusted relationships, and maintain clear communication, regular reporting, and shared expectations throughout delivery
• Contribute to account development and revenue growth by spotting expansion opportunities inside the engagement
• Manage scope changes, dependencies, risks, and escalations across teams and workstreams, addressing issues early
• Build and coordinate cross-functional teams of architects, engineers, business analysts, QA specialists, consultants, and other experts, aligning team capabilities with client needs and company goals
• Quickly adapt to new industries, technologies, and business contexts, translating insights into actionable plans
• Drive efficient, outcome-focused project execution using Agile principles and best practices
  

Requirements

• 4+ years of experience managing software development projects across different project types and commercial models
• Experience leading distributed, cross-functional teams of 20+ FTE and coordinating multiple projects
• Proven ability to take full ownership of delivery, including managing fixed-scope projects end-to-end
• Proven track record of delivering short-term, high-impact projects, including solution delivery initiatives, pilots, or proof-of-value engagements
• Strong client-facing and stakeholder management skills, combined with a consulting mindset and structured problem-solving approach
• Clear communication, leadership, analytical, decision-making, and problem-solving skills, with the ability to negotiate priorities and manage stakeholder expectations
• Strong scope management skills, including defining requirements, agreeing on a baseline, and managing changes with multiple stakeholders
• Confidence in project financial management, including forecasting, invoicing, and maintaining profitability on fixed-price projects
• Hands-on experience of project management methodologies, including Scrum, Kanban, and hybrid approaches
• Previous hands-on experience in a technical or analytical role, such as QA Engineer or Business Analyst
• Ability to work independently and make decisions in rapidly changing environments
• A well-recognized PM certification (PMP, PRINCE2, PSM, or equivalent)
• Excellent communication skills in English, both written and verbal, in a multicultural and distributed environment
• Experience with DXP & E-Commerce Platforms projects is a strong advantage
  

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.