Product Support Specialist

W.R. Grace & Co.; Poznań; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Glasses Reimbursement

Sports Card

Language Courses

Job summary

Grace is seeking a Product Support Specialist to join our Business Management team in Poznan, Poland. The role reports to the Director, Product Management, based in Worms, Germany, and will support product master data management and the Management of Change process for the Materials Technologies division.

You will create and update MT Product Information sheets, adjust portfolio and material master data, coordinate BMOC, prepare information forms with inputs from other functions, and drive

Qualifications

• 2-4 years related experience (master data or process management).
• Experience with SAP.
• Proficient in Microsoft 365 Applications: Word, Excel, PowerPoint.

Responsibilities

• Create and update MT Product Information sheets.
• Update product portfolio and material master data.
• Coordinate the BMOC process, including initiation, documentation collection, and approvals.
• Prepare material information forms with inputs from other functions.
• Follow-up with stakeholders to progress BMOCs to closure.
• Ad hoc reporting on product related data.

Skills

Attention to detail

Organizational skills

Collaboration

Communication

Time management

Multitasking

Tools

SAP

Microsoft 365

Job description

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Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Grace is seeking a Product Support Specialist to join our Business Management team! Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany site.
The Product Support Specialist will be responsible for supporting and maintaining product master data management and coordinating the Management of Change process for the Materials Technologies (MT) division at Grace.

• Responsible for creating and updating MT Product Information sheets as required
• Responsible for making updates to certain product portfolio and material master data
• Coordination of the global MT Business Management of Change process (BMOC), including:
  • Initiation of the process, ensuring all relevant documentation is collected for approvals
  • Preparation of the material information forms, with key inputs from other functions
  • Follow-up with all functional stakeholders to progress BMOCs to closure in a timely manner
• Ad hoc reporting on product related data

Required Qualifications

• 2-4 years related experience (master data or process management)
• Experience with SAP
• Proficient in Microsoft 365 Applications: Word, Excel, PowerPoint.
• Excellent written and verbal communication skills.
• Ability to collaborate with technical and non-technical colleagues at all levels.
• Detail-oriented and highly organized with the ability to manage multiple projects and prioritize tasks.

• Premium Medical Insurance (for employee & family members)
• Life Insurance (for employee & family members)
• Reimbursement for glasses for computer work
• Sports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country)
• Language Courses