Product Owner: AI Platform & Infra (Remote Europe)

IDT; Warszawa; Remote; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Remote work for Europe

Hybrid employment for Belarus and MD

Referral program

Company-supported English classes

Really good hardware

Job summary

IDT is seeking a Product Owner to drive an internal infrastructure initiative and later bring AI-powered features to our B2B/B2B2C products. You’ll shape scope, coordinate with engineering, design, and leadership, and set clear success metrics for adoption and retention.

You’ll work across phases, translating business needs into milestones, reporting progress in leadership meetings, and ensuring timely delivery while expanding AI capabilities for customers across Europe.

Qualifications

• 4+ years of experience in product management or product ownership, with at least 2 years focused on AI or ML-powered products.
• Background in B2B SaaS, ideally within communications, contact centers, or enterprise software.
• Experience working closely with engineering on platform, infrastructure, or internal tooling products.
• A track record of building a product or feature from scratch.
• Hands-on experience measuring AI quality, such as running evaluations and tracking AI agent error rates.
• Strong technical fluency: you don’t need to write code, but you must understand APIs, LLMs, and system integrations well enough to make smart scoping decisions.
• Demonstrated ability to define scope, write clear requirements, and hold teams accountable to delivery.
• Experience working with distributed teams across multiple time zones.
• Fluent English and confidence presenting to leadership.
• Ability to work with overlap in European time zones.

Responsibilities

• Own the product side of an internal infrastructure initiative, translating business and engineering needs into clear requirements and milestones.
• Run sprint planning and prioritization with engineering, and be the go-to source of truth on scope, status, and risks.
• Come to weekly technical leadership syncs fully prepared to report on progress, blockers, and decisions.
• Establish clear Definitions of Done and hold teams accountable to delivery timelines.
• Identify opportunities to bring AI into our products, define scope, and drive delivery from zero to launch.
• Define quality metrics for AI features, including evaluation and error-rate measurement for AI agents.
• Translate complex AI capabilities into clear, customer-facing value propositions the sales team can lead with.
• Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.

Skills

Product management / PO

B2B SaaS

Engineering collaboration

Build from scratch

AI quality measurements

APIs & LLMs

Scope definition

Distributed teams

Fluent English

European time zones

Tools

Five9

Talkdesk

Genesys

Job description

IDT is seeking a Product Owner to drive an internal infrastructure initiative and later bring AI-powered features to our B2B/B2B2C products. You’ll shape scope, coordinate with engineering, design, and leadership, and set clear success metrics for adoption and retention.

You’ll work across phases, translating business needs into milestones, reporting progress in leadership meetings, and ensuring timely delivery while expanding AI capabilities for customers across Europe.