Product Expert (OTC)

HEINEKEN Global Shared Services; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Product Expert to act as a key contact for the central business product team and the central D&T product team. You will support product maintenance and development, enabling the Product Owner to focus on delivering value.

This role requires 3–5 years in an international shared service, strong knowledge of OtC and FSCM, and experience with SAP and IT transformation projects. You will collaborate with stakeholders and help drive system improvements and training.

Qualifications

• 3–5 years in a similar role in international shared service or BPO.
• Experience with process-related technology and methodologies.
• Strong knowledge of credit, collections and dispute processes; FSCM features.
• Experience with IT transformation projects and design workshops.

Responsibilities

• Implement Global Solution(s) per HEPM model.
• Support central business product team on design and deployment.
• Assess product design CRs/BRDs and requests for improvements.
• Lead backlog development with Product Owner for new features.
• Provide reports and support product performance.
• Test business during upgrades and new functionalities.
• Update central team on product developments.
• Deliver trainings to central business product team.
• Develop and coordinate communication materials for New Ways of Working.
• Update product documentation.
• Produce product engagement materials.
• Support BAU team with key users community.
• Assist Product Owner in other activities.
• Identify improvements and integrate best practices.
• Develop core HEINEKEN process knowledge.

Skills

Shared service exp

OtC/FSCM knowledge

Credit/collections

IT transformation

Stakeholder mgmt

Analytical skills

Tools

SAP

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Product Expert holds a detailed knowledge of the product (both process and technology) and is a key point of contact for central business product team and central D&T product team.

Product Expert supports Product Owner mainly in operational activities related with product maintenance and product development. This enables Product Owner to focus on activities which build and increase product value.

Your responsibilities would include:

• Support the implementation of the Global Solution(s) based on the HEINKEN Enterprise Process Model (HEPM)
• Support central business product team in complex queries on product design and deployment.
• Perform primary assessment of product design CRs, BRDs, requests for improvements
• Lead the development of backlog items confirmed with the Product Owner as new product features
• Reports on/supports PO ensuring product performance
• Perform business testing during system upgrades and new functionalities implementation
• Update central business product team about product developments
• Deliver trainings to central business product team
• Develops and coordinates communication materials related to New Ways of Working
• Update product documentation
• Produce product engagement materials (demos, Workplace posts, newsletter, sharepoint etc)
• Support BAU team in managing key users community
• Support Product Owner in any product related activities not mentioned above
• Identifies improvement opportunities and integrate best practices for future resolution
• Develops core end to end HEINEKEN process knowledge in the subject area

You are a good candidate if you have:

• At least 3-5 years of relevant experience in a similar position(application/functional expert) in an international shared service or BPO environment.
• Affinity and successful track record with process (OtC, FSCM) related technology and methodologies.
• Strong knowledge of credit, collection and dispute processes and understanding FSCM platform features
• Proven experience with IT transformational projects and in facilitating design and validation workshops.
• Stakeholder management: ability to build, maintain and enhance collaborative business relationships, including with the OpCo (management) teams.
• Good analytical skills & strong stakeholder management.

It's good if you also have:

• Knowledge of HEINEKEN’s operations, preferably at Group and OpCo level.
• Demonstrated multi-cultural experience through international work placements.
• Knowledge of project management methodologies (P3M, PMP, Prince, Agile)
• Experience working with structured and unstructured data.
• Functional and technical knowledge of SAP.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.