Product Designer - Omnichannel

Text; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

Text is seeking a Product Designer to own the end-to-end design of our omnichannel messaging experiences, connecting WhatsApp, Messenger, Telegram, SMS, Instagram, and more inside Text. You’ll partner with PMs and engineers to translate API-driven constraints into simple, reliable flows, using research, prototyping, and real API feedback to drive engagement and business growth.

Own design system hygiene, define patterns for errors and statuses, and help identify growth opportunities while

Qualifications

• Senior designer with end-to-end design ownership.
• Experience using Figma and user testing tools.
• Strong UI/UX foundation with user-friendly design.
• Ability to translate data and insights into design decisions.
• Understand API-driven constraints and product strategy.

Responsibilities

• Own the channel experience end-to-end: design how customers connect, configure, and manage messaging channels inside Text.
• Lead the design process from research and prototyping to pixel-perfect execution.
• Design for reliability with clear patterns for errors, statuses, and edge cases across channels.
• Keep the design system healthy and ensure a trustworthy source of truth in Figma files.
• Identify growth opportunities and anticipate platform changes from channel partners.
• Collaborate closely with PMs and engineers as the go-to reference for design decisions.
• Leverage data and user feedback to validate hypotheses and measure impact.

Skills

Senior designer

Figma

User testing

UX design

UI design

Data analysis

Product strategy

AI in design

Cross-functional collaboration

Ownership of projects

Tools

Figma

Job description

Join Text and Shape the Omnichannel Messaging Experience!

At Text, we're building a suite of products that supercharge how our clients communicate with their customers. This mission is ambitious, but we're fully committed to it.

Our Omnichannel team owns how customers connect their messaging channels — WhatsApp, Messenger, Telegram, SMS, Instagram, and more to come — to the Text, and how agents work across all of them from one inbox. That means designing the full lifecycle: connecting a channel, managing settings and permissions, handling errors when something on the provider's side breaks, and making sure every channel feels consistent and reliable.

We're looking for a Product Designer to join our team and take ownership of the end-to-end design of these channel experiences. You'll work closely with your PM and engineering team to translate technical, API-driven constraints into simple, reliable experiences for our customers. Through research, prototyping, and hands-on verification against real APIs and real flows, you'll make sure what ships actually drives engagement and business growth.

Here’s what you’ll be up to:

• Own the channel experience end-to-end: Design how customers connect, configure, and manage messaging channels (WhatsApp, Messenger, Telegram, SMS, Instagram, etc.) inside the Text — from first setup through day-to-day use.

• Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.

• Design for reliability, not just usability: Build clear, consistent patterns for errors, statuses, and edge cases across channels, so customers always know what’s happening and why.

• Keep the design system healthy: Own the structure and hygiene of our Figma files so the team always has an accurate, trustworthy source of truth.

• Identify growth opportunities: Anticipate user needs, stay ahead of platform changes from our channel partners, and recommend where we should invest next.

• Collaborate closely with engineering: Partner directly with your PM and engineers — you’re the go-to reference for design and UX decisions across the team.

• Leverage data and insights: Use product analytics and user feedback to validate hypotheses and measure whether your designs actually drive the outcome you expected.

You may be a good fit for this role if you:

• Have senior experience as a solo designer, comfortable owning your outcome end-to-end.

• Have skills in using Figma, and user testing/insights tools to bring your designs to life and gather user insights.

• Have a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences.

• Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways.

• Have a technical mindset: you’re comfortable reading third-party API documentation (e.g. Meta / WhatsApp Business Platform) and testing your designs against real API responses and live product flows before handoff.

• Think beyond just design — you’re deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues.

• Use AI to speed up your workflow (drafts, prototypes, first-pass copy) and build agents/tools that remove busywork from your day-to-day.

• Have a proven track record of taking ownership of projects from ideation to launch.

• Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page.

• Enjoy working with people and value good team vibes.