Process Manager O2C

Fresenius Kabi Polska; Wrocław; Hybrid; PLN 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working hours

Subsidised holidays

Unlimited access to Legimi

Udemy learning platform

Private medical care and lifeinsurance

Employee Assistance Program (EAP)

Job summary

Fresenius Kabi Polska invites an experienced finance leader to join our Wrocław Shared Service Center. You will head the Order-to-Cash organization, guiding 40–60 professionals, building high-performing teams, and aligning with European markets to ensure accurate cash flow and compliant processes.

The role requires a university degree in finance, 5–7+ years of leadership in SSC environments, and deep knowledge of O2C, SAP FI/SD, and MS Office.

Qualifications

• University degree in Finance, Accounting, Economics or equivalent qualification.
• 5–7+ years in Finance & Accounting with leadership responsibilities.
• Strong knowledge of accounting principles and financial processes.
• Solid experience with O2C: cash, credit, billing, disputes.
• Experience leading large teams and leaders in SSC.
• SAP FI/SD and MS Office proficiency.

Responsibilities

• Lead and develop an Order-to-Cash (O2C) organization of 40–60 employees.
• Build high-performing teams with staffing, skills and succession planning.
• Coach Team Leaders, set objectives, monitor performance.
• Ensure efficient O2C processes: cash application, credit & collection, billing, disputes.
• Define targets, KPIs and service quality standards.
• Identify process improvements for efficiency and quality.
• Monitor risks and address inefficiencies.
• Ensure timely, accurate monthly reporting and compliance with tax requirements.
• Act as primary contact for auditors.
• Build relationships with Fresenius Kabi entities and stakeholders.
• Oversee process documentation and SLAs.
• Collaborate with local finance teams on month-end close.
• Participate in SSC and global finance transformation projects.

Skills

Leadership & team building

Stakeholder management

O2C processes

SAP FI/SD

Excel & MS Office

Financial reporting

Training & coaching

Multicultural collaboration

Education

Finance/Accounting/Economics degree

Tools

SAP FI

SAP SD

MS Office

Job description

We are an international medical corporation, providing products and services in the healthcare industry, offering life-saving essential drugs and medical devices for infusion, transfusion and clinical nutrition.

Our Shared Service Center in Wrocław has existed since 2014 and brings together over 400 finance professionals supporting multiple European markets. We continue to grow and expand our scope of operations.

This is how your responsibilities would look like:

• Leading and developing an Order-to-Cash (O2C) organization of 40-60 employees, including a team of Team Leaders.
• Building high-performing teams and ensuring appropriate staffing, skills and succession planning.
• Coaching Team Leaders, setting objectives, monitoring performance and supporting employee development.
• Ensuring efficient execution of O2C processes, including Cash Application, Credit & Collection, Billing and Dispute Management.
• Defining and implementing operational targets, KPIs and service quality standards.
• Identifying process improvement opportunities and driving initiatives focused on efficiency, quality and productivity gains.
• Monitoring operational risks and proactively addressing process inefficiencies.
• Ensuring timely, accurate and compliant monthly reporting activities.
• Supporting compliance with external reporting and tax requirements.
• Acting as the primary contact for internal and external auditors.
• Building strong relationships with Fresenius Kabi entities and key stakeholders across the organization.
• Overseeing process documentation and ensuring compliance with established procedures and SLAs.
• Collaborating with local finance teams regarding month-end close activities and business requirements.
• Participating in SSC and global finance transformation projects.

We also need to have some requirements, so here they are:

• University degree in Finance, Accounting, Economics or an equivalent qualification.
• 5-7+ years of professional experience in Finance & Accounting, including leadership responsibilities.
• Strong understanding of accounting principles and financial processes.
• Solid knowledge of Order-to-Cash (O2C) processes, including Cash Application, Credit & Collection, Billing and Dispute Management.
• Previous experience managing large teams and leading leaders in a shared services environment.
• Experience in transitions and migrations of finance processes into SSC environments will be considered an advantage.
• Good knowledge of SAP FI and/or SD modules.
• Very good command of Microsoft Office applications.
• Excellent communication, stakeholder management and training skills.
• Strong leadership and people management capabilities.
• Ability to work effectively in a multicultural and international environment.
• Flexibility, resilience and the ability to perform well under pressure.
• Business fluent English.

You will probably ask, what can we offer you?

• Hybrid working mode (1 day per week in the office)
• Flexible working hours
• Subsidised holidays
• Unlimited access to Legimi
• Udemy learning platform
• Private medical care and life insurance
• Employee Assistance Program (EAP)