Process & Knowledge Transformation Lead

CBRE Group, Inc.; Województwo mazowieckie; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Stable employment conditions

Career advancement program

Office near Wilanowska metro station

Wellbeing initiatives

CSR and eco programs

Private medical healthcare

Job summary

CBRE Business Services Organisation (CBRE BSO) in Poland is seeking a Process and Knowledge Manager to support transformation programs across Transaction Accounting and Finance. You will drive operational excellence, enhance transparency, and connect cross-functional teams to improve process performance.

You will lead knowledge management initiatives, collaborate with global teams, and mentor a team of Experts while developing insightful client-focused reporting and AI-enabled solutions within

Qualifications

• Bachelor’s degree required with at least 3 years of relevant experience in process improvement, project support, finance, or accounting.
• Strong knowledge of Finance and Accounting processes, including Transaction Accounting.
• Proven experience in process mapping, optimization, and design.
• Proficiency with Microsoft Office; familiarity with AI tools and Power BI is desirable.
• Ability to define, develop, and maintain knowledge architecture and documentation standards.
• Excellent analytical, cross-functional collaboration and change-management skills.

Responsibilities

• Actively contribute to the execution of improvement and transformation initiatives, collaborating with cross-functional teams to optimize business processes and outcomes.
• Develop and maintain knowledge management framework and with partnership of global knowledge management teams.
• Work closely with process owner and delivery team to redesign the business process leveraging CBRE available tools.
• Build and sustain strong relationships with internal clients and platform teams to ensure alignment and transparency across initiatives.
• Successfully complete improvement projects within Transaction Accounting and OTC.
• Set clear expectations and drive high delivery standards, reporting quality and stakeholder engagement.
• Partner closely with the wider service delivery leadership to identify improvement opportunities via process mapping and reviews.
• Line manage and develop a team of Experts, providing regular coaching, guidance and performance feedback.
• Develop and strengthen reporting capabilities to deliver insightful, client-focused solutions.

Skills

Finance & Accounting knowledge

Knowledge architecture & taxonomies

Process mapping & optimization

Continuous improvement mindset

Project management & delivery

Change management & AI adoption

Analytical & quantitative skills

Stakeholder management

Team leadership & coaching

Education

Bachelor’s degree + 3+ years relevant experience

Tools

Power BI

AI tools

Microsoft Office

Job description

CBRE Business Services Organisation (CBRE BSO) in Poland is seeking a Process and Knowledge Manager to support transformation programs across Transaction Accounting and Finance. You will drive operational excellence, enhance transparency, and connect cross-functional teams to improve process performance.

You will lead knowledge management initiatives, collaborate with global teams, and mentor a team of Experts while developing insightful client-focused reporting and AI-enabled solutions within