Process Expert - Policy Service

Xceedance; Kraków; On-site; PLN 65,000 - 95,000; Full time

Benefits offered by this job

LUXMED medical cover

Growth training budget

Private life insurance

Employee referral program

Extra days off

Integration events

Modern City Centre office

Parking space

Job summary

Xceedance in Kraków seeks an experienced insurance operations professional to support policy administration, underwriting support, and data validation across European products. You will collaborate with underwriting and operations teams, manage data accuracy, and adapt to evolving systems and processes in a dynamic global environment.

This role emphasizes attention to detail, cross-functional collaboration, and a proactive approach to developing insurance and technical knowledge while leveraging

Qualifications

• Minimum experience in insurance operations or policy administration.
• Strong English written and verbal communication required.
• Knowledge of Spanish is a strong advantage (B1+).
• Outstanding attention to detail and accuracy with policy data.
• Excellent organizational skills and multi-tasking ability.
• Ability to quickly learn new systems and processes.
• Strong analytical and problem-solving skills.
• Ability to work with cross-functional teams and stakeholders.
• Proactive approach to developing insurance and technical knowledge.
• Fundamental understanding of AI tools.

Responsibilities

• Support pre-bind transactions, endorsements and renewals.
• Validate policy and premium data for accuracy and completeness.
• Assist policy administration and underwriting across European products.
• Manage email workflow triage and internal requests.
• Support submission and reference generation with compliance checks.
• Maintain policy and client data across systems and docs.
• Analyze documents: policies, endorsements, binders, slips.
• Prepare and review policy documentation for quality and accuracy.
• Assist with records management and filing across systems.
• Perform compliance checks for relevant lines of business.
• Support pipeline management and renewal processing.
• Enter and maintain policy, risk, and binder data in systems.
• Conduct quality reviews and rectify discrepancies.
• Collaborate with underwriting and operations to ensure timely processing.
• Adapt to new systems and product requirements as needed.
• Liaise with development, operations and underwriting teams.
• Contribute to knowledge transfer within the team.

Skills

Insurance operations

English proficiency

Spanish language (B1)

Attention to detail

Organizational skills

Learn new systems

Analytical thinking

Collaboration

Proactive mindset

AI tools knowledge

Tools

Policy administration systems

AI tools awareness

Job description

About Xceedance

At Xceedance, we are transforming the insurance industry through a powerful combination of insurance expertise, data, technology, and AI. Since our founding in 2013, we have partnered exclusively with insurers, reinsurers, brokers, MGAs, mutuals, and self-insured organizations to help them operate more efficiently, make better decisions, and deliver stronger outcomes for their customers. This is not a startup. Today, over 5,500 professionals support more than 350 clients across 13 global locations spanning the Americas, Europe, the UK & Ireland, the Middle East, Asia, Australia, and New Zealand.

What makes Xceedance different is our technology-first approach. We combine deep industry knowledge with innovative digital solutions and AI capabilities, including IAN, our AI orchestration platform, to help clients accelerate transformation and unlock measurable business value. Our work has earned industry recognition from leading analyst firms and technology partners, reflecting our commitment to innovation and excellence.

With more than 9 years of operations in Kraków and a growing team of over 200 professionals, Poland plays a significant role in Xceedance’s continued success. Our professionals work on global projects, collaborate across international teams, and help drive innovation across the insurance industry.

Role Responsibilities:

• Support pre-bind transactions, endorsements and renewals.
• Perform policy and premium data validation and ensure accuracy and completeness of information.
• Support policy administration and underwriting activities across agreed European insurance products.
• Manage email workflow triage and incoming operational requests.
• Support submission and reference generation, including relevant clearance, sanctions and compliance checks.
• Maintain and update policy and client data based on insurance documentation and information received.
• Analyze insurance documentation, including policies, contracts, endorsements, binders/slips and other relevant documents.
• Prepare, review and maintain policy documentation, ensuring quality and accuracy.
• Support document filing and records management across relevant systems and applications.
• Perform compliance checks for relevant lines of business.
• Support pipeline management and renewal processing.
• Enter and maintain policy, risk and binder information within policy administration systems.
• Conduct quality reviews and identify discrepancies or missing information.
• Work closely with underwriting and operational teams to ensure timely and accurate processing.
• Adapt to new systems, processes and products as business requirements evolve.
• Contact with development teams, client's operations team & underwriting team.
• Take care of knowledge transfer in the team.
• Be the point of contact for other team members.

• Previous experience in insurance operations, policy administration, underwriting support or a similar insurance-related role.
• Good understanding of insurance processes and the policy lifecycle.
• Experience working with policy administration systems.
• Strong English language skills, both written and verbal.
• Spanish at a minimum B1 level is a strong advantage.
• Excellent attention to detail and accuracy, particularly when working with policy and premium data.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to learn new systems and processes quickly.
• Strong analytical and problem-solving skills.
• Ability to work effectively with different teams and stakeholders.
• A proactive approach and willingness to develop insurance and technical knowledge.
• Fundamental understanding of AI tools.

How we'll support you:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.

Why Join Xceedance?

Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth.

Backed by significant investment and a strong track record of success, we are expanding our business globally, investing heavily in AI-led transformation, and growing our presence across new insurance segments. Our ambition is bold, and so are the opportunities for talented professionals who want to make an impact.

Whether you're looking to solve complex business challenges, work with cutting-edge technology, collaborate with industry experts, or accelerate your career growth, Xceedance provides a platform to do meaningful work at scale.

In Poland, our Kraków office plays a key role in supporting global operations, bringing together talented professionals who combine deep industry expertise with a collaborative and innovative mindset. As we continue to grow locally, we offer exciting opportunities for individuals looking to develop their careers in a dynamic international environment.

If you are passionate about innovation, enjoy building for the future, and want to be part of a company shaping the next generation of insurance services, we'd love to have you on this journey.