Power BI Support Engineer(Data Platform)

LTM; Kraków; On-site; PLN 100,000 - 145,000; Full time

Job summary

LTM in Krakow, Poland is seeking a Power BI Support Engineer (Data Platform) for an onsite, six-month contract. The role emphasizes handling customer-reported issues, root cause analysis, and collaboration with engineering teams to ensure timely resolutions within SLAs.

The ideal candidate will have strong Power BI and SQL skills, excellent communication, and the ability to operate in a fast-paced, customer-first environment with evening and night shifts.

Qualifications

• Strong experience in technical support and infrastructure support.
• Proficient with Power BI Desktop, Service, gateways, and administration.
• Skilled in SQL querying, analysis, and data validation.
• Excellent written and verbal communication with customers.

Responsibilities

• Provide technical support for Power BI, SQL, and infrastructure issues.
• Analyze, troubleshoot, and resolve incidents within SLAs.
• Perform root cause analysis and suggest preventive actions.
• Bridge end-users, support, and engineering teams to resolve issues.
• Communicate status updates via email and calls.
• Document details, troubleshooting steps, and knowledge base articles.
• Collaborate with cross-functional teams to improve support processes.

Skills

Power BI

SQL

Customer support

Root cause analysis

Communication

Troubleshooting

Documentation

Job description

Power BI Support Engineer (Data Platform)

Krakow, Poland (Onsite role)

6 Months contract with possible extension (B2B contract or Sub-Contract)

Evening shift and Night Shift

Role Summary

We are looking for a Customer Support Engineer with strong experience in technical support, infrastructure support, Power BI, and SQL. The role requires handling customer-reported issues, performing root cause analysis, collaborating with engineering teams, and ensuring timely resolution within defined SLAs. The ideal candidate should have excellent communication skills, strong problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Provide technical support for customer-reported issues related to Power BI, SQL, and infrastructure support environments.
• Analyze, troubleshoot, and resolve incidents within agreed SLA timelines.
• Perform root cause analysis for recurring or complex issues and recommend preventive actions.
• Act as a bridge between end-users, support teams, and engineering teams to drive issue resolution.
• Communicate clearly and professionally with customers through emails, calls, and status updates.
• Handle escalations effectively by involving the right stakeholders and ensuring timely de-escalation.
• Document issue details, troubleshooting steps, resolution notes, and knowledge base articles.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Required Skills

• Strong knowledge of Power BI Desktop, Power BI Service, Power BI gateways, and Power BI administration.
• Proficiency in SQL for querying, analysis, troubleshooting, and data validation.
• Good understanding of infrastructure support concepts and operational support processes.
• Ability to analyze technical errors, interpret logs or issue details, and communicate solutions effectively.
• Excellent written and verbal communication skills, including the ability to write clear and detailed emails.
• Strong customer handling, problem-solving, and analytical skills.
• Ability to work in ambiguous situations and manage complex technical issues independently.

Preferred Qualifications

• Prior experience in customer-facing support roles for enterprise applications or BI platforms.
• Exposure to ITIL-based incident, problem, and change management processes.
• Ability to collaborate with global teams across different time zones.
• Passion for technology and willingness to stay updated with new tools, platforms, and support practices.