POS OPERATIONS SPECIALIST

Nexi Digital; Katowice; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Medical Care

Benefits Platform

Language Courses

Company Events

Gym membership

Job summary

Reply, Inc. is seeking a POS Operations Support Specialist to ensure reliable operation of point-of-sale systems across OBI's international retail markets.

You will help maintain POS system records, investigate technical and transaction-related issues, and support fiscalization and payment dispute processes. Working closely with internal support teams, field service technicians, and external partners, you will contribute to the stability, compliance, and operational efficiency of OBI's checkout

Qualifications

• Completed university degree in Computer Science or a comparable technical field.
• Experience in IT Support, Application Support, IT Operations, or Retail IT with business-critical apps.
• Basic Linux knowledge including SSH, port forwarding, file system navigation, and log analysis.
• Basic SQL skills to query databases and investigate transaction data.
• Strong English and Polish communication skills; ability to work in a hybrid Katowice setting.

Responsibilities

• Support administration of POS systems, including registration, decommissioning, and replacement for the Austrian market.
• Maintain POS records in the EFSTA fiscalization platform with up-to-date installation histories.
• Assist field technicians with POS decommissioning via SSH and Linux-based access.
• Monitor non-compliant POS systems and coordinate with fiscalization partners, especially in Slovenia.
• Analyze electronic journals, receipts, and store databases using SQL to verify transactions.
• Investigate payment disputes and chargebacks through Adyen and verify returns and refunds.
• Maintain operational docs, fiscalization protocols, and installation records; coordinate with teams.

Skills

Linux basics

SQL basics

English

Polish

Troubleshooting

Attention to detail

Organizational skills

Communication skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

EFSTA

Adyen

POS systems

SSH

Linux navigation

Job description

We are looking for a POS Operations Support Specialist to support the reliable operation of point-of-sale systems across OBI's international retail markets. You will help maintain POS system records, investigate technical and transaction-related issues, and support fiscalization and payment dispute processes.

Working closely with internal support teams, field service technicians, and external partners, you will contribute to the stability, compliance, and operational efficiency of OBI's checkout infrastructure. This role combines technical troubleshooting, database investigation, and structured operational support, making it a good opportunity for someone with basic Linux and SQL knowledge who wants to develop their expertise in retail IT.

Your key responsibilities will include:

• Support the administration of POS systems, including their registration, decommissioning, and replacement, with a particular focus on the Austrian market.
• Maintain accurate POS records in the EFSTA fiscalization platform, ensuring that system information and installation histories are up to date.
• Assist field service technicians with POS decommissioning by accessing Linux-based systems via SSH, navigating local web interfaces, and coordinating required technical activities.
• Monitor and investigate inactive or potentially non-compliant POS systems, working with external fiscalization partners to resolve issues, particularly in the Slovenian market.
• Analyze electronic journals, archived receipts, and store databases using SQL to verify transaction processing and fiscalization status.
• Investigate payment disputes and chargebacks through Adyen, collecting transaction records and supporting documentation, and verifying returns and refunds.
• Maintain operational documentation, fiscalization protocols, and installation records while coordinating with internal teams and external service providers.
• Medical Care
• Benefits Platform
• Language Courses Platform
• Company Events
• Salary range for Employment Contract: 9 000 - 13 000 PLN gross/month.
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choosemedical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms),cinema tickets, shop vouchers, discounts and many more.
• Language Courses –you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic furthertraining opportunities - both internallyand from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We havenetworking events, coding challenges, and company parties for different occasions.

Qualifications

• Completed university degree in Computer Science or a comparable technical field.
• Previous professional experience in IT Support, Application Support, IT Operations, or Retail IT, preferably involving business-critical applications or production systems.
• Basic practical knowledge of Linux, including SSH access, port forwarding, file system navigation, and log analysis.
• Basic SQL skills and the ability to query databases and investigate transaction-related data.
• Understanding of technical troubleshooting processes, with the ability to follow procedures, analyze issues, and work systematically with production systems.
• Strong attention to detail and organizational skills, particularly when handling transaction records, fiscalization documentation, and payment disputes.
• Strong communication skills in English and Polish, with readiness to work in a hybrid model in Katowice.

Nice to have:

• Experience with POS systems, retail technology, or point-of-sale application support.
• Familiarity with EFSTA or other fiscalization platforms.
• Experience with Adyen or other payment service providers.
• Understanding of transaction processing, electronic journals, refunds, and chargeback workflows.
• Experience with production monitoring and operational support processes.

About OBI Smart Technologies

WHO ARE WE: We are a joint venture between OBI and Reply Group, responsible for co-designing, building and operating mission-critical digital platforms for commerce, customer service, and omnichannel retail.

OUR MISSION: "We unite technology leadership with deep retail vision to implement standardized processes and scalable digital products that drive efficient support for one of Europe’s largest DIY retailers. Leveraging proven best practices, we advance the internationalization of products and the digital mindset of our partners, delivering consistent and business-critical solutions to support the targets of our customer."