Polish-Speaking B2B Support Specialist for Ads

Cross Border Talents; Lublin; Hybrid; PLN 71,143 - 94,857; Full time

Benefits offered by this job

Competitive monthly salary

Holiday allowance paid monthly

Christmas allowance paid monthly

Meal allowance (7 euros/day)

Fully furnished shared accommodation

Yearly complimentary flight tickets

Job summary

A dynamic international team is looking for a B2B Support Specialist to assist Polish-speaking businesses in leveraging advertising tools on social media platforms. This role requires fluency in Polish and English and offers a competitive salary, along with benefits like meal allowances and shared accommodation. You'll engage with clients through various support channels, ensuring their advertising campaigns succeed.

Qualifications

• Fluency in Polish (C2 level or higher) and English (B2 level or higher).
• Strong communication skills and a customer-first attitude.
• Familiarity with online advertising platforms or digital marketing is a plus.
• Ability to multitask and work in a fast-paced environment.
• EU citizenship or a valid work permit for Portugal.

Responsibilities

• Assist small and medium-sized businesses using advertising tools on social media platforms.
• Handle customer support through chat, email, and outbound calls in both Polish and English.
• Assist with troubleshooting, bug reporting, and platform navigation.
• Offer guidance on campaign optimization and self-service ad tools.
• Convert written support requests into outbound calls to ensure timely resolution.
• Identify common trends and provide feedback to improve the advertiser experience.
• Work with various tools and manage multiple tasks simultaneously.

Skills

Fluency in Polish (C2 level)

Strong communication skills

Customer-first attitude

Familiarity with online advertising platforms

Ability to multitask

Job description

A dynamic international team is looking for a B2B Support Specialist to assist Polish-speaking businesses in leveraging advertising tools on social media platforms. This role requires fluency in Polish and English and offers a competitive salary, along with benefits like meal allowances and shared accommodation. You'll engage with clients through various support channels, ensuring their advertising campaigns succeed.