Polish & English Support Specialist — Sofia, On-site

Velenosi & Meredith Consulting; Lublin; On-site; PLN 105,000 - 149,000; Full time

Job summary

An international consulting firm is seeking a Customer Support Specialist with fluent Polish and strong English skills to join their team on-site in Sofia, Bulgaria. The role involves providing excellent customer support via various channels, assisting with inquiries, and ensuring user satisfaction. Candidates must have a passion for helping others and the ability to thrive in a fast-paced environment. A relocation package is provided for those moving from abroad.

Benefits

Relocation package

Paid training

Career growth opportunities

Qualifications

• Fluent in Polish (C2 level) and strong English (B2+).
• Experience in customer support roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product and service-related inquiries.
• Record customer interactions accurately.
• Escalate complex issues to internal teams.
• Ensure excellent customer service and user satisfaction.

Skills

Fluent Polish

Strong English skills

Customer service

Problem-solving

Empathy

Job description

An international consulting firm is seeking a Customer Support Specialist with fluent Polish and strong English skills to join their team on-site in Sofia, Bulgaria. The role involves providing excellent customer support via various channels, assisting with inquiries, and ensuring user satisfaction. Candidates must have a passion for helping others and the ability to thrive in a fast-paced environment. A relocation package is provided for those moving from abroad.