Polish & English Support Specialist — Sofia, On-site

Velenosi & Meredith Consulting; Bydgoszcz; On-site; PLN 120,000 - 180,000; Full time

Job summary

A multinational consulting firm is seeking a Customer Support Specialist fluent in Polish to join their team in Sofia, Bulgaria. The role involves providing professional support to customers and assisting with various inquiries via chat, email, or phone. Ideal candidates will have strong Polish and English skills, a passion for customer service, and experience in support roles. The company offers relocation support, paid training, and career growth opportunities in a multicultural environment.

Benefits

Relocation package

Paid training

Career growth opportunities

Multicultural team environment

Qualifications

• Fluency in Polish (C2/native) and good command of English (B2+).
• Passionate about providing outstanding customer support.
• Experience in handling customer inquiries via chat, email, or phone.

Responsibilities

• Provide customer support via multiple channels.
• Assist with product, account, and service-related inquiries.
• Record customer interactions accurately.
• Escalate complex issues to appropriate internal teams.
• Deliver excellent service to ensure user satisfaction.

Skills

Fluent Polish

Strong English skills

Customer service experience

Job description

A multinational consulting firm is seeking a Customer Support Specialist fluent in Polish to join their team in Sofia, Bulgaria. The role involves providing professional support to customers and assisting with various inquiries via chat, email, or phone. Ideal candidates will have strong Polish and English skills, a passion for customer service, and experience in support roles. The company offers relocation support, paid training, and career growth opportunities in a multicultural environment.