Platform Solutions Lead, Virtual Care & Wayfinding

Transcarent; Poland; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive medical, dental, andVision

401(k) Plan with company match

Flexible Time Off

Life and Disability Insurance

Mental Health and Wellness benefits

Job summary

Transcarent is transforming the healthcare experience by connecting members to top-tier care through a technology-enabled platform called WayFinding. The Manager, Platform Solutions will lead strategy, growth, and operations for the Virtual Care solution line and its integration into the WayFinding platform.

The role demands strategic thinking, strong communication, and a proven ability to drive cross-functional initiatives, with a focus on improving performance, scaling programs, and supporting

Qualifications

• Bachelor’s degree required; Master’s or higher in healthcare, public health or business-related field preferred.
• Minimum of 3–5+ years of relevant experience in healthcare business management, solutions delivery, or product management.
• Proven track record of building and scaling programs in healthcare, digital health, or B2B businesses.

Responsibilities

• Drive innovation in Virtual Care solution offering including expanded primary care and clinical navigation care delivery models.
• Define success criteria for existing book of business and evolve solution to meet new client/market needs.
• Improve integration of Virtual Care into the broader WayFinding Platform.
• Align stakeholders to execute on strategy and deliver measurable outcomes against KPIs.
• Support design of scalable workflows and operating processes spanning staffing, billing/reimbursement, and launch readiness to ensure solution success.
• Drive adoption and expansion across employer and health plan segments by defining go-to-market motion, positioning, and pricing.
• Identify upsell opportunities to expand adoption across the WayFinding Platform.
• Lead program governance for the integrated Virtual Care solution and serve as the day-to-day Transcarent solutions leader and partnership manager for cross-functional teams.
• Program and project manage initiatives from intake through launch and ongoing optimization that improve the client and Member experience.
• Partner with Finance and leadership to evaluate pricing, reimbursement, margins, savings, and performance metrics.
• Translate performance data and market intelligence into clear recommendations and influence stakeholders toward measurable outcomes.

Skills

Leadership

Communication

Cross-functional collaboration

Strategic thinking

Project management

Education

Bachelor’s degree

Master’s or higher in healthcare/public health/business

Job description

Transcarent is transforming the healthcare experience by connecting members to top-tier care through a technology-enabled platform called WayFinding. The Manager, Platform Solutions will lead strategy, growth, and operations for the Virtual Care solution line and its integration into the WayFinding platform.

The role demands strategic thinking, strong communication, and a proven ability to drive cross-functional initiatives, with a focus on improving performance, scaling programs, and supporting