Platform Operations Analyst – ITIL & Dashboards

Westinghouse Electric Company; Kraków; Hybrid; PLN 103,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Private Medical Care

Life insurance

Employee Assistance Program

Job summary

Westinghouse Electric Company is seeking an Operations Analyst in Kraków to support governance, performance, and reliability of enterprise infrastructure platforms including Windows and Active Directory, plus storage, backup, and virtualization services.

You will work in a Plan-Build-Run model, contributing to documentation, reporting, dashboards, and continuous improvement while adhering to ITIL best practices and service-level commitments to enhance platform health and service delivery.

Qualifications

• Bachelor degree or equivalent experience required.
• 2+ years in IT operations, infrastructure support, process administration, compliance, reporting.
• ITIL Foundation certification.
• ServiceNow Fundamentals or equivalent ITSM training.
• Power BI training or analytics experience is a plus.
• Proficiency in reporting, dashboards, metrics and operational data analysis.
• Familiarity with ITSM processes, governance, compliance, and audit activities.

Responsibilities

• Support operational governance, procedures, policies and governance activities across Platform services.
• Manage software license, contract and infrastructure inventories, renewals, reporting and compliance tracking.
• Assist disaster recovery planning, testing coordination, documentation and readiness activities.
• Track operational audits, compliance reviews, remediations and evidence collection.

Skills

IT operations

Data analysis

Documentation

Stakeholder coordination

Education

Bachelor of Science or similar applicable degree

Tools

ServiceNow

Power BI

Job description

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Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Reporting to the Platform Operations Supervisor, the Operations Analyst supports the operational performance, stability, and reliability of the enterprise infrastructure platforms including Windows, Active Directory as well as the associated storage, backup, and virtualization services.

Working within a Plan-Build-Run operating model, you will support operational governance, reporting, compliance, documentation, and continuous improvement activities across Platform Services. The Analyst helps improve visibility, consistency, and effectiveness through process support, operational insights, and knowledge management activities.

You will follow ITIL best practices and service-level commitments while improving operational processes, platform reliability, and service delivery.

You will work in hybrid mode with 2 days at the office.

Responsibilities:

Operational Governance & Administration

Support operational processes, procedures, policies, and governance activities across Platform services.

Manage software license, contract, and infrastructure inventories, renewals, reporting, and compliance tracking.

Help with disaster recovery planning, testing coordination, documentation, and readiness activities.

Track operational audits, compliance reviews, remediations, and evidence collection activities.

Documentation & Knowledge Management

Maintain operational procedures, runbooks, knowledge articles, and team documentation.

Support documentation updates and maintain repositories, templates, and knowledge resources associated with operational processes, service changes, and continuous improvement projects.

Reporting & Operational Visibility

Develop and maintain IT dashboards, reports, service metrics, and operational scorecards.

Collect, analyze, and communicate operational data, trends, and performance indicators.

Provide visibility into performance, compliance, and service health through meaningful metrics and operational insights.

Process Improvement & Enablement

Support automation initiatives through process documentation, testing, and readiness activities.

Identify opportunities to improve processes, reporting, visibility, and service effectiveness.

Collaborate with Operations, Engineering, Security, and Service Delivery teams to support continuous improvement projects.

Qualifications:

Bachelor of Science or similar applicable degree or equivalent experience

2+ years of experience in IT operations, infrastructure support, process administration, compliance, reporting.

Experience working with operational processes, documentation, reporting, governance, or service management activities.

ITIL Foundation

ServiceNow Fundamentals or equivalent ITSM training

Power BI, reporting, or analytics-related training a plus

Proficiency with reporting, dashboards, metrics, and operational data analysis.

Experience with documentation, knowledge, and process management.

Familiarity with IT service management processes, governance, compliance, and audit activities within ServiceNow or similar ITSM platforms.

Ability to analyze operational data, identify trends, and communicate meaningful insights and coordinate activities across teams and stakeholders.

Familiarity with infrastructure platforms such as server virtualization, Active Directory, backup, and monitoring.

Strong documentation, and record-management skills.

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 9,250 to 11,600 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

#LI-Hybrid

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energysolutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits offered in Poland include:

• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• Life insurance
• Private Medical Care
• Private Group Insurance
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.