Engineer - Platform Operations

Westinghouse Electric Company; Kraków; Hybrid; PLN 103,000 - 129,000; Full time

Job summary

Westinghouse Electric Company LLC in Kraków seeks an Operations Engineer to ensure health, reliability, and performance of enterprise infrastructure platforms including Windows Server, virtualization, storage, and AD. This hands-on role follows Plan-Build-Run and ITIL practices.

You will resolve incidents, perform maintenance, support change execution, and collaborate across Infra, Security, and Service Delivery teams.

Qualifications

• Bachelor degree or equivalent IT infrastructure experience
• 2+ years IT infrastructure/operations experience
• Hands-on with ServiceNow (Incident, Change, Request) or ITSM
• Certifications: VMware or Windows Server Hybrid Admin preferred
• ITIL Foundations and ServiceNow Certification
• Experience with patching, SCCM/MECM, vulnerability remediation
• PowerShell scripting and automation exposure
• Collaborative across Infra, Security, App, and Service Delivery teams

Responsibilities

• Monitor platform health, availability, performance, and capacity.
• Handle incidents, requests, and changes via ServiceNow.
• Perform system maintenance, patching, backups, and DR readiness.
• Investigate alerts and escalate issues as needed.
• Implement vulnerability remediation and system hardening.
• Drive automation and security enhancements.
• Coordinate with Infra, App, Security, and Service Desk teams.
• Support service transition and knowledge transfer for new services.

Skills

Windows Server administration

Active Directory

PowerShell scripting

Automation

ITIL knowledge

Education

Bachelor of Science or equivalent

ITIL Foundations

ServiceNow Certification

VMware/Windows Server certifications

Tools

ServiceNow

SCCM/MECM

PowerShell

VMware

Windows Server

Active Directory

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Reporting to the Platform Operations Supervisor, you will support the health, reliability, security, and performance of enterprise infrastructure platforms. These platforms include Windows Server, virtualization, storage, backup, and Active Directory environments, and the Operations Engineer is also responsible for their continuous improvement.

Working within a Plan-Build-Run operating model, this hands-on technical role provides incident resolution, platform maintenance, monitoring, and approved change execution to ensure stable and secure production services. You will follow ITIL best practices and service-level commitments while supporting improvements in automation, operational processes, security, resiliency, and service reliability.

Responsibilities:

Operational Support & Service Reliability

Monitor platform availability, health, performance, and capacity, identifying trends and recommending actions to improve service reliability and resiliency.

Address incident, request, and change tickets through ServiceNow, ensuring adherence to ITIL processes, service-level commitments, and operational standards.

Perform system maintenance, patching, backup validation, disaster recovery readiness activities, and operational support tasks.

Investigate and resolve operational alerts, service degradations, and infrastructure events while escalating issues.

Implement vulnerability remediation, system hardening, patch compliance, and platform security activities.

Analyze platform health, use, and operational trends to improve stability, performance, and service availability.

Incident, Problem & Change Management

Perform technical troubleshooting activities for infrastructure incidents and service disruptions.

Coordinate with Infrastructure, Application, Security, and Service Desk teams to resolve operational issues.

Implement approved operational changes and support Problem Management activities for recurring issues.

Support cause analyses, post-incident reviews, and implementation of corrective and preventative actions.

Service Transition & Operational Readiness

Support service transition and operational readiness activities for new or modified infrastructure services, including documentation review, monitoring validation, and knowledge transfer.

Review support procedures, operational documentation, and monitoring requirements to ensure services are supportable.

Qualifications:

Bachelor of Science or similar applicable degree or equivalent experience

2+ years of IT experience in infrastructure, Windows Server administration, or operations supporting enterprise environments.

Hands-on experience with ServiceNow (Incident, Change, Request Management) or equivalent ITSM platform.

Microsoft or VMware certifications preferred (e.g., VCP, Windows Server Hybrid Administrator).

ITIL Foundations and ServiceNow Certification

Server administration and troubleshooting fundamentals.

Hands-on support of Windows Server, Active Directory, virtualization, backup, and monitoring platforms.

Experience with patching and remediation activities utilizing SCCM/MECM or equivalent endpoint management technologies.

Understanding of vulnerability remediation, system hardening, disaster recovery, and security best practices.

Exposure to PowerShell scripting and automation technologies.

Ability to collaborate effectively across Infrastructure, Security, Application, and Service Delivery teams.

Customer-focused mindset with a commitment to service quality and continuous improvement.

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 9,250 to 11,600 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

#LI-Hybrid

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energysolutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits offered in Poland include:

• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• Life insurance
• Private Medical Care
• Private Group Insurance
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.