Phone Support Specialist - French

Revolut Ltd; Polska; Hybrid; PLN 69,000 - 83,000; Full time

Benefits offered by this job

Financial benefits

Work from home flexibility

Revolut Metal subscription

Job summary

Revolut is seeking a French-speaking Customer Support Specialist to handle customer issues and improve the experience for millions of users worldwide. The role requires night/weekend shifts with full compensation, and a strong ability to explain complex topics simply.

You’ll provide support across live chat, phone, and email, collaborating with international teams to resolve issues and ensure high-quality service in a fast-paced, globally distributed environment.

Qualifications

• Fluent in French (native/C2) and English (C1) with excellent written communication.
• Bachelor’s degree or equivalent required; strong written and verbal skills.
• Experience delivering support across chat, phone and email channels.
• Ability to explain complex issues clearly and empathetically.
• Customer focus with analytical thinking and IT aptitude.

Responsibilities

• Provide fast, thoughtful customer support via in-app chat, phone and email.
• Own customer issues end-to-end and work with product teams to improve experiences.
• Maintain professional, consistent communication and represent Revolut.
• Collaborate with international teams to resolve complex issues.

Skills

French fluency

English fluency

Customer support experience

Communication skills

Problem-solving mindset

Empathy

Independent and proactive

Education

Bachelor’s degree or equivalent

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a French-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

What you'll need

• Fluency in French (native/C2 level)
• Fluency in English (C1 level)
• A bachelor’s degree or equivalent
• The ability to explain complex issues in an easy and understandable way
• Experience providing support across chat, phone, and email
• Exceptional writing, analytical, and IT skills
• Empathy and a genuine interest in supporting customers
• To be self-motivated and an adaptable team player
• An independent, problem-solving attitude

Nice to have

• Fluency in other languages
• Experience in a bank or financial institution

Compensation range

• Poland: PLN6,200 - PLN7,400 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team