Phone Support Specialist - French

Revolut; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Revolut is seeking a French-speaking Support Specialist to take ownership of customer issues, provide clear guidance, and help shape better experiences for millions of users.

You’ll deliver support across in-app chat, phone, and email, collaborate with international teams, and participate in 24/7 coverage including night and weekend shifts. A passion for excellent communication and problem solving will help you thrive in our fast-paced, multicultural environment.

Qualifications

• Fluency in French (native/C2) required.
• Fluency in English (C1) required.
• Bachelor’s degree or equivalent expected.
• Excellent communication skills and empathy essential.
• Ability to explain complex issues clearly.
• Experience providing support across chat, phone, and email.
• Strong writing, analytical and IT skills.
• Attention to detail and a proactive mindset.
• Self-motivation and ability to work well in a team.
• Independent problem-solving attitude desired.

Responsibilities

• Provide customers with a seamless experience across channels.
• Deliver support via in-app live chat, phone, and email.
• Represent Revolut with professional, consistent communication.
• Collaborate with international teams to resolve issues.

Skills

French (native/C2)

English (C1)

Excellent communication

Empathy

Independent problem solving

Self-motivated

Team player

IT skills

Analytical thinking

Multichannel support

Education

Bachelor’s degree or equivalent

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a French-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What You’ll Be Doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

What You’ll Need

• Fluency in French (native/C2 level)
• Fluency in English (C1 level)
• A bachelor’s degree or equivalent
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable way
• Experience providing support across chat, phone, and email
• Exceptional writing, analytical, and IT skills
• Impeccable attention to detail
• Empathy and a genuine interest in supporting customers
• To be self-motivated and an adaptable team player
• An independent, problem-solving attitude

Nice to have

• Fluency in other languages
• Experience in a bank or financial institution

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

We won't ask for payment or personal financial information during the hiring process.

If anyone does ask you for this, it’s a scam. Report it immediately.