People Solutions Center Operations and Benefits Specialist

Galderma Services Poland sp. z o.o.; Kraków; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Bonus structure

Extended benefit package

Hybrid work culture

Job summary

Galderma Services Poland sp. z o.o. is seeking a People Solutions Center – Operations & Benefits Specialist fluent in English and Arabic to manage HR operations effectively. Your role will involve handling employee inquiries, preparing documentation, and administering HR benefits programs.

The ideal candidate will excel in Workday, possess strong communication skills, and bring organizational prowess to a hybrid work environment in Kraków. Join us for a rewarding career path in a dynamic organization!

Qualifications

• Proficient in using Workday for HR data management.
• Excellent communication skills in English, Arabic is a plus.
• Ability to prioritize tasks and manage multiple deadlines.

Responsibilities

• Manage employee inquiries and maintain HR records.
• Prepare employment-related documentation in Workday.
• Implement and maintain HR benefits programs.

Skills

Proficiency in Workday and HR case management systems

Strong understanding of HR data structures

Very good written and verbal communication skills in English

Knowledge of Arabic

Strong customer service orientation

Highly organized with attention to detail

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Microsoft Office

Job description

Job Title

People Solutions Center – Operations & Benefits Specialist (English & Arabic)

Location: Cracow, Hybrid (3 days a week from office)

Role Summary

As a People Solutions Center Operations and Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.

Key Responsibilities

• Inquiry Handling
  • Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
  • Route specialized or escalated inquiries to appropriate teams or resources
  • Maintain service excellence and confidentiality in all communications
• Document Preparation
  • Draft and process employment contracts, addendums, and other HR documents
  • Ensure documentation aligns with legal requirements and internal policies
  • Collaborate with HR Business Partners for approvals, e‑signatures and updates
• HR Data Management
  • Maintain and update employee records in Workday and local HR systems
  • Ensure data accuracy, consistency and compliance with global and local standards
  • Support data audits and reporting activities
  • Responsible for updating procedures and work instructions
• Benefits Administration
  • Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings
  • Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications

• Technical Skills
  • Proficiency in Workday and HR case management systems
  • Strong understanding of HR data structures and document workflows
  • High proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Communication & Service
  • Very good written and verbal communication skills in English
  • Knowledge of Arabic would be an advantage
  • Strong customer service orientation and problem‑solving skills
  • Strong interpersonal and communication skills; approachable, service‑minded and proactive
  • Ability to manage sensitive information with discretion
• Organizational Skills
  • Highly organized and able to manage multiple priorities with attention to detail and accuracy
  • Ability to prioritize tasks and manage multiple deadlines
  • Experience working in a fast‑paced, service‑oriented environment
• Preferred Qualifications
  • Bachelor’s degree in Human Resources, Business Administration, or a related field
  • Prior experience in HR operations environment as an HR Specialist or in a similar HR role
  • Knowledge of employment laws and HR compliance practices

Benefits

Our organization embraces diversity & inclusion, believing that diverse perspectives lead to better outcomes.

• Competitive compensation package with bonus structure and extended benefit package
• Hybrid work culture
• Participation in feedback loops that establish a personalized career path
• Work in a growing company that empowers ownership from day one