People Operations Team Lead

Unilever; Katowice; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Pension fund

Sports benefits cafeteria

Extra days off

Unilever store discounts

Job summary

Unilever in Katowice is seeking a People Operations Team Lead to drive operational excellence across HR services. You will lead a team delivering lifecycle activities with a strong focus on data accuracy and compliance.

You will manage workloads, collaborate with market HR teams, and optimize Workday-based processes while supporting business transformation initiatives. Hybrid work is offered in a multinational environment.

Qualifications

• Experience leading People Operations or HR Shared Services teams.
• Hands-on experience with HR systems (Workday, ServiceNow, SAP) and data governance.
• Proven ability to manage stakeholder relationships in a fast-paced environment.
• Advanced Excel and data analysis skills to support decision-making.

Responsibilities

• Lead, coach, and develop a team of People Operations Specialists to deliver service excellence.
• Oversee employee lifecycle activities (onboarding, moves, promotions, exits) ensuring compliance and experience.
• Manage workload, priorities, and resources to meet service levels and milestones.
• Ensure data accuracy and integrity in Workday through controls and governance.
• Partner with HR stakeholders to coordinate changes and large-scale transformations.
• Monitor data quality and drive improvements; resolve system-related issues.
• Oversee mass data updates, reporting, and audits with privacy compliance.
• Drive continuous improvements of HR processes and systems.

Skills

People leadership

HR Operations

Data analysis

Excel advanced

Polish language

English proficiency

Education

Bachelor’s degree in HR / Business Administration

Tools

Workday

ServiceNow

SAP

Job description

Join us as People Operations Team Lead

JOB PURPOSE

This role exists to drive operational excellence across People Operations by leading a team responsible for delivering high-quality employee lifecycle services and maintaining the highest standards of data accuracy and compliance. As a People Operations Team Lead, you will oversee the delivery of HR operations activities across multiple markets, ensuring employees and managers receive seamless experience while supporting business transformation and organizational change initiatives. You will play a key role in leading people, managing priorities, and strengthening processes, controls, and service delivery through effective use of Workday and related HR technologies. You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Lead, coach, and develop a team of People Operations Specialists, creating an environment focused on collaboration, continuous improvement, and service excellence
• Oversee the delivery of employee lifecycle activities, including onboarding, internal moves, promotions, organizational changes, and employee exits, ensuring compliance and a positive employee experience
• Manage team workload, priorities, and resource allocation to ensure service levels, project milestones, and business commitments are successfully achieved
• Ensure the accuracy, quality, and integrity of employee data in Workday through effective controls, validation activities, and governance processes
• Partner closely with HR stakeholders, market teams, and project teams to coordinate employee changes and support large-scale workforce transformation initiatives
• Monitor, investigate, and resolve data quality, process, or system-related issues, driving timely resolutions and identifying opportunities for improvement
• Oversee mass data updates, reporting, documentation, and audit requirements while ensuring compliance with internal controls and data privacy standards
• Drive operational excellence by improving ways of working, maintaining process documentation, implementing best practices, and supporting ongoing enhancement of HR systems and services

REQUIRED QUALIFICATIONS

• Experience as people leader/team management responsibilities in People Operations, HR Shared Services, HR Advisory, Employee Administration, or a related HR environment
• Strong knowledge of employee lifecycle processes and hands‑on experience with HR systems such as Workday, ServiceNow, SAP, or similar platforms
• Proven ability to lead teams, manage stakeholder relationships, and deliver results in a fast‑paced, high‑volume environment
• Advanced Excel and data analysis skills, with experience using data and insights to support decision‑making and process improvements
• Fluent Polish, and professional proficiency in English (C1) with excellent communication, organizational, and problem‑solving skills

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Experience supporting HR transformation programmes, mergers and acquisitions, organizational separations, data migrations, or large‑scale change initiatives
• Knowledge of Agile methodologies, project management principles, and HR technology implementation or optimization projects

ADDITIONAL INFORMATION

• Fixed‑term employment contract
• Hybrid work and flexibility
• Opportunities for the development and improvement of qualifications
• Sharing the cost of professional training & courses
• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System - Cafeteria and many others
• Extra days off to take care of yourself and others
• Unilever store - Our products at attractive prices
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
• We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
• At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
• Better Business. Better World. Better You.
• We’ve been pioneers, innovators and future‑makers for over 120 years.
• Learn More