Payments Operations Specialist with Hebrew

HSBC; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension

Life insurance

Multisport card

Private medical care

Home office set-up reimbursement (up→

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. in Kraków seeks a Payments Operations professional to process and control domestic and international payments end-to-end, ensuring accuracy, timeliness, and regulatory compliance.

You will monitor payments, perform controls, and support process improvements within a dynamic team. The role requires experience in payments operations and strong attention to detail. Fluency in English (B2) is required, Hebrew (B1) is a plus, with shifts based on the business

Qualifications

• Experience in payments operations, banking operations, or comparable processing and controls environment.
• Strong attention to detail with disciplined risk and controls mindset.
• Ability to manage multiple priorities in high-volume, time-sensitive settings.
• Clear communication, team-oriented, and capable of learning new systems quickly.
• English level at least B2; Hebrew at B1 is a plus.

Responsibilities

• Participate in change activities and perform PVT impacting payment processes.
• Process, monitor, and validate payment instructions across channels.
• Complete daily controls, reconciliations, and exception handling to minimise risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within SLAs.
• Maintain case notes and documentation to support auditability and governance.
• Identify root causes of issues and support improvements/automation.
• Support incident management and contribute to resilience.

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Join our Payments Operations team to help process and control domestic and international payments end-to-end. You’ll ensure payments are completed accurately, on time, and in line with internal controls and regulatory requirements—while continuously improving how we work.

What you’ll be doing:

• Participate in change activities and performing PVT (Process Verification Testing) impacting payment processes.
• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and strong governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.

You’re a great candidate if you have these:

• Working in shifts and based on business calendar (between 8:00 till 18:00 under balance time)
• Proven experience in payments operations, banking operations, or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail, with a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication skills and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• At least communicative English (B2), Hebrew (B1)

What you’ll get with us:

The pay range for this role is 7634 PLN - 9541 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition award
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

You’ll achieve more when you join HSBC.