Payments Operations & Process Improvement Specialist

Nordea; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

International environment

Opportunities to work with experienced

Diversity and inclusion

Job summary

Nordea in Poland is seeking a Payment Specialist to join the SE Payments team. You will process and monitor payments, resolve issues, and drive improvements while working in an international environment.

The role supports upcoming PEGA platform rollout in 2027 and requires strong analytical, detail-oriented, and collaborative skills in English and Polish. The position offers a hybrid working model with opportunities to learn, develop and contribute to automation and better customer services

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and a quality-focused approach.
• Good communication skills in English (B2+) and Polish.
• Ability to manage multiple priorities and work under time pressure.
• High level of ownership, accountability and integrity.
• Proactive mindset and willingness to improve processes and services.

Responsibilities

• Process and monitor payments, ensuring accurate and timely execution in line with regulations and agreed service levels.
• Investigate and repair stopped payments and register manual payments when required.
• Collaborate with various stakeholders to resolve payment-related issues and ensure smooth processing.
• Identify recurring issues, analyse root causes and contribute to sustainable improvements.
• Support process optimisation and automation initiatives that improve efficiency, quality and ways of working.
• Participate in projects and change initiatives within SE Payments, bringing operational expertise and practical solutions.
• Contribute to preparations for the rollout of the PEGA platform in 2027 and support the implementation of new processes and solutions.
• Manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Skills

Analytical skills

Attention to detail

Communication in English (B2+)

Polish language

Prioritization

Ownership and accountability

Job description

Nordea in Poland is seeking a Payment Specialist to join the SE Payments team. You will process and monitor payments, resolve issues, and drive improvements while working in an international environment.

The role supports upcoming PEGA platform rollout in 2027 and requires strong analytical, detail-oriented, and collaborative skills in English and Polish. The position offers a hybrid working model with opportunities to learn, develop and contribute to automation and better customer services