Payments Operation Analyst

Citi; Olsztyn; Hybrid; PLN 69,000 - 109,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Cafeteria/flex benefits

Annual incentive

Job summary

Citi is seeking a Payments Operation Analyst to join the MEA Payments Operations Department. The role involves executing transactions, ensuring accuracy and timeliness, and coordinating with the Transaction Services team to deliver high-quality service to corporate clients.

The candidate should have English proficiency, strong analytical skills, and be able to work in shifts, including holidays and weekends, to support global operations. Hybrid work setup available in Poland.

Qualifications

• Fluent in written and spoken English.
• Good knowledge of Microsoft Office.
• Well-developed analytical skills with problem-solving focus.
• Flexibility to work in a shift system, including holidays and weekends.
• Payment experience will be an asset.

Responsibilities

• Performing processing activities.
• Identify and correct discrepancies in the systems.
• Ensure transactions are processed accurately and timely to international standards.
• Communicate with internal and external clients.
• Manage new tasks assigned by manager in a timely manner.
• Solve processing issues and coordinate tests/projects to optimize the process.
• Prepare and verify procedures, regulations, process descriptions, maps, capacity plans.

Skills

English fluency

MS Office

Analytical skills

Shift flexibility

Payment experience

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

You have a great opportunity to become a part of an amazing team working for one of the biggest banks in the world! We are currently looking for a Payments Operation Analyst. The successful candidate will join the MEA Payments Operations Department responsible for delivering high quality service to our corporate clients by offering accurate and timely management of payments flow through our internal bank systems. Your potential future responsibilities will include executing transactions and participating in complex processes in coordination with the Transaction Services team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsibilities

• Performing processing activities
• Identify and correct discrepancies in the systems
• Ensure transactions are processed accurately, in a timely manner and in line with international banking standards
• Conducting communication with internal and external clients
• Timely and effective management of all new tasks assigned by manager
• Solving current processing issues and taking action in order to optimize the process (coordinating tests and projects)
• Preparing and verifying procedures, other regulations, process descriptions, process maps, capacity plans etc.

Requirements

• Payment experience will be an asset
• Fluent communication in both written and spoken English
• Good knowledge of Microsoft Office
• Well-developed analytical skills including investigative mindset, independence in problem solving and a keen eye to detail
• Flexibility and readiness to work in a shift system, including public holidays and weekends, to support global operations

Benefits

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Primary Location Full Time Salary Range:

68 740,00 zł - 108 660,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.