Patient Intake Specialist (Weekend)

Understood Care; Poland; Remote; PLN 30,000 - 120,000; Full time

Job summary

A compassionate healthcare startup is looking for a Remote Patient Intake Specialist to manage patient interactions. The ideal candidate has over 3 years of experience in a patient-facing role and strong knowledge of Medicare. Responsibilities include answering calls, confirming appointments, and ensuring a smooth patient intake process. Join a supportive team that values equitable care and offers remote flexibility.

Benefits

Opportunity for growth

Paid administrative time

Remote work flexibility

Qualifications

• 3+ years in a patient-facing role, such as intake or case management.
• Strong knowledge of Medicare and the U.S. healthcare system.
• Exceptional communication and rapport-building skills.

Responsibilities

• Answer incoming phone calls from patients.
• Confirm patient appointments and explain services.
• Document intake findings in internal systems.

Skills

Patient-facing experience

Knowledge of Medicare

Organizational skills

Communication skills

EHR/CRM proficiency

Passion for equitable care

Job description

Location: Remote (U.S.-based)

Employment Type: Full-Time

Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).

Schedule: 40 hours/week. Must be available to work Saturday and Sunday. Team member can choose which two weekday days to take off.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.

What You’ll Do

• Answer incoming phone calls from patients
• Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
• Document intake findings in internal systems
• Coordinate smooth handoff to MDs/NPs and Care Advocates
• Follow up to ensure onboarding is completed and successful

What You’ll Bring

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
• Knowledge of Medicare and the U.S. healthcare system
• Strong organizational skills and attention to detail
• Excellent communication and rapport-building abilities
• Comfort using EHRs, CRMs, and digital health tools
• Passion for equitable care and supporting underserved populations

Why You’ll Love Working Here

• Opportunity to grow with a fast-paced, compassionate startup
• Paid administrative time and training
• Remote flexibility with a supportive team environment