OTC Collections and Disputes Analyst

Warner Media, LLC.; Warszawa; Hybrid; PLN 146,000 - 220,000; Full time

Job summary

A leading media company in Warsaw is seeking an OTC Collections and Disputes Analyst to manage customer portfolios, reduce overdue accounts, and support the Billing team. Applicants should possess a Bachelor's in accounting or finance, with proven experience in collections. Join us for a hybrid work experience, competitive benefits, and opportunities for personal and professional growth.

Benefits

Private medical care

Life and accident insurance

Sports card

Retirement pension plan

Employee Referral Program

Yoga and massages

Training platform

CSR activities

Qualifications

• Proven experience in Accounts Receivables/Collections.
• Knowledge of AR and dispute management processes.
• Ability to prioritize in dynamic environments.

Responsibilities

• Chasing outstanding debt from customers.
• Issuing and monitoring reminders to customers.
• Updating account status records and collection efforts.

Skills

Fluent English

Communication skills

Problem-solving skills

Strong customer service skills

Organizational skills

Education

Bachelor's degree in accounting, finance or related field

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

As an OTC Collections and Disputes Analyst, you will be responsible for maintaining a given portfolio of customers by reducing the overdue open AR, reducing the unapplied cash on account, improving cash collection and cash flow results, and coordinating disputes resolution process.

You will be working hand in hand with our Sales department and Billing department in order to ensure that our customers get invoiced on time, ensure that disputes get resolved in a timely manner, and payments for AR balances are received within expected payment frames.

As a new Team member of the GBS Warsaw OTC Theatrical Team, you will as well take part in the transition of our Theatrical OTC activities to our Warsaw Global Business Service center. You will actively take part in the knowledge transfer activities, maintaining working documentation of all processes up to date in order to ensure knowledge is successfully documented and assimilated.

What’s in it for you

• Contract of employment
• Hybrid work model
• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program
• Free access to HBO Max platform
• Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings in the office cinema
• Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club, online expert sessions
• CSR activities: volunteering, ecological and social initiatives
• Access to parking spaces

Your Role Accountabilities:

• Responsible for chasing outstanding debt from customers within established collections schedule (calls, e-mails)
• Issue and monitor automatic and manual reminders to customers
• Update account status records and collection efforts
• Perform AR reconciliations, investigating and resolving unapplied payments
• Support our Cash Application Team with obtaining missing remittance advice from customers
• Escalate overdue accounts to relevant POC for support and further actions when collections efforts are exhausted
• Report on collections activity and accounts receivables status
• Resolve disputes within own area of responsibility according to the agreed timeframe and elevate to relevant departments for quick resolution
• Provide support to our Billing Team to ensure customers get invoiced on time
• Respond and resolve internal and external AR queries in defined timeframe
• Build effective global working relationships with internal and external clients
• Establish yourself as a knowledgeable, professional and reliable support for other functions (Local Sales and finance teams, GBS functions such as PTP, RTR, FP&A, Audit)
• Maintain Desktop Procedure documentation up to date
• Improve effectiveness of collection activities via continuous improvement mindset

Qualifications & Experience

• Fluent English (Nordic or Dutch language is a plus)
• Bachelor’s degree in accounting, finance or related field preferred
• Proven experience in Accounts Receivables/Collections
• Knowledge of AR and dispute management processes
• Excellent communication and problem-solving skills
• Ability to prioritize in dynamic environments
• Strong customer service and organizational skills