Organization Change Management Analyst, Assistant Vice President

State Street; Kraków; On-site; PLN 163,803 - 200,204; Full time

Benefits offered by this job

Permanent contract from day one

Birthday Day Off

Gold Medical Package for employees and

their families

Premium life insurance package

Private pension plan

Soft skills training and development

Volunteer time and wellbeing programs

Job summary

State Street is seeking a proactive professional to join the Global Technology Services - Tech Platform Engineering & Operations (TPEO) team. You will support Organization Change Management (OCM) and Communications efforts, applying structured change management methods, and collaborating with a global end-user community to improve digital experiences.

You will engage in workshops, pulse surveys, and training material creation, shaping the transformation program story and ensuring user readiness

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong communication and change-management skills.
• Experience in large-scale organizational change programs.

Responsibilities

• Apply a structured change management framework within GEUDX OCM and Communications.
• Understand transformation goals and effects of changes.
• Maintain Change Network and liaise between project team and users.
• Participate in workshops and sessions to align change with program goals.
• Conduct pulse surveys and user events to map experiences, pain points, and needs.
• Analyze findings and craft recommendations to improve user experience.
• Develop journey maps, storyboards, messaging, and training materials.

Skills

OCM certification

Communication

Public speaking

Collaboration

Problem solving

Education

Bachelor's degree in communication, human resources, psychology, information systems, or related study

Tools

Microsoft 365

Job description

Position Overview

The successful candidate to join our Global Technology Services - Tech Platform Engineering & Operations (TPEO) team will be an energetic self-starter with the desire and proven ability to support Organization Change Management (OCM) and Communications efforts by applying OCM methodologies, leveraging and expanding on our change champion team to ease the organization through various global end-user technology modernization changes. They will have an excitement for helping facilitate new working realities for the user community’s digital experience.

Primary Responsibilities

• Support the Global End-User Digital eXperience (GEUDX) Organization Change Management (OCM) and Communications team by applying a structured change management framework
• Understand overall transformation program goals and the effects of the upcoming changes
• Support and help maintain the Change Network, acting as a liaison between the project team and users
• Assist in defining the scope of the change management effort through active participation in multiple workshops, meetings, and individual sessions to help ensure the change results effectively meet the transformation program goals and objectives
• Prepare and conduct pulse surveys, in-person and virtual end-user events for service walk throughs, and discovery sessions with users to help uncover and map the user experiences, perspectives, pain points, expectations, and needs leveraging formal and informal approaches
• Analyze findings and create comprehensive recommendations for improving user experience
• Develop journey maps, storyboards, messaging, and training materials including videos
• Contribute to the overall change management plan including strategy, job aids, training plan, user readiness plan, communications plan, adoption risk mitigation plan, etc…
• Conduct roundtable alignment sessions as a feedback loop and stakeholder workshops
• Communicate the transformation program story through multiple channels including presentations, meetings, and informal conversations building organizational understanding about the changes to help enable a successful transformation and accelerate user adoption and increased satisfaction
• Assist with preparing dashboards that track transformation change management KPI’s

Requirements

• Energetic self-starter who is a detailed and organized critical thinker and problem solver
• Strong collaborator with the ability to influence and represent perspectives of others
• Effective verbal and written communication skills including public speaking while tailoring the messages to the specific audience
• Good listening skills

Preferred Skills

• Creative and effective branding skills
• Team player able to work collaboratively and effectively with others in IT and the business at all levels of a global organization
• Bachelor's degree in communication, human resources, psychology, information systems, or a related study (or equivalent work experience)
• Organizational Change Management (OCM) certification or designation desired
• Experience with large-scale organizational change programs/projects
• Experience and knowledge of change management principles, methodologies, and tools
• Understands the components and value of a mature change management process
• Ability to provide direction and support developing a change strategy
• Familiarity with project management approaches and tools
• Experience with Microsoft 365 collaboration tool suite

Note

The role requires a minimum of three days per week working from the office

Minimum Salary

zł182,004 Annual (minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.)

We Offer

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job ID: R-794303