Order Management Specialist: Global, SAP-Driven, Hybrid

UPM Raflatac; Wrocław; Híbrido; PLN 80.000 - 120.000; Jornada completa

Descripción de la vacante

UPM Raflatac is seeking a Specialist, Order Management in Wrocław, Poland. The role focuses on high-quality quotes, efficient order processing, and seamless collaboration across internal teams in a hybrid office setup.

You will contribute to accurate order handling, process improvements, and timely communications with customers and stakeholders while supporting continuous optimization of workflows in a multinational environment.

Formación

• Relevant university degree or at least 2 years business experience in customer service or order processing.
• Knowledge of Order Management tools (e.g. SAP).
• Coordinate and communicate effectively with internal stakeholders.
• Team player and good networker.
• Solution oriented and customer focused mindset.
• Interest in working in international teams and to cooperate with multiple teams.
• Excellent verbal and written communication skills in English; other European languages are an asset.

Responsabilidades

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes.
• Enable accurate and timely recording, processing and confirmation of orders.
• Support implementation of effective and efficient order management ways of working.
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering.
• Carry out related processes such as Materials & Package Material master data.
• Ensure troubleshooting in order processes.
• Support internal projects and actively participate in the implementation of future ways of working.
• Support continuous improvement of work processes, guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes.

Conocimientos

Order management

Stakeholder coordination

Teamwork

English communication

Educación

University degree or 2 years business experience in customer service or order processing

Herramientas

SAP

Descripción del empleo

UPM Raflatac is seeking a Specialist, Order Management in Wrocław, Poland. The role focuses on high-quality quotes, efficient order processing, and seamless collaboration across internal teams in a hybrid office setup.

You will contribute to accurate order handling, process improvements, and timely communications with customers and stakeholders while supporting continuous optimization of workflows in a multinational environment.